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Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Report 2024

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market Report 2024 – By Product Type (Enterprise Feedback Management (EFM), Text Analytics, Speech Analytics, Web Analytics), By Support System (Internet Service Providers (ISP), Managed Service Providers (MSP), Telecom Service Providers (TSP)), By Channel (Company website, Web, Call Mobile, Centre, Branch, Social Media), By End Users (Small And Medium Businesses, Enterprises) – Market Size, Trends, And Global Forecast 2024-2033

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market Report 2024

Starting Price : $4000.00 | Pages : 175 | Published : May 2024 | Delivery Time: 2-3 business days | Format : pdf

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Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market Report 2024

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Description Table Of Contents Tables & Figures Market Insights Related Reports

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Definition And Segments

Service quality management (SQM) is the systematic process of monitoring, evaluating, and enhancing the quality of services offered by a telecom company, while telco customer experience management (CEM) focuses on understanding, analyzing, and improving the overall satisfaction and perception of customers with the telecom services provided. SQM and telco CEM are essential components of a comprehensive customer-centric strategy aimed at delivering value and building lasting relationships with customers.

The main types of service quality management (SQM) and telco customer experience management (CEM) products are enterprise feedback management (EFM), text analytics, speech analytics, and web analytics. Enterprise feedback management (EFM) refers to the systematic collection, management, and analysis of feedback from various stakeholders within an organization to drive improvements in products, services, and processes. These are utilized in various support systems, including internet service providers (ISPs), managed service providers (MSPs), and telecom service providers (TSP). Various channels are included, such as the company website, web, call mobile, center, branch, and social media, along with several end users, including small and medium businesses and enterprises.

The service quality management (SQM) and telco customer experience management (CEM) market covered in this report is segmented –

1) By Product Type: Enterprise Feedback Management (EFM), Text Analytics, Speech Analytics, Web Analytics

2) By Support System: Internet Service Providers (ISP), Managed Service Providers (MSP), Telecom Service Providers (TSP)

3) By Channel: Company website, Web, Call Mobile, Centre, Branch, Social Media

4) By End Users: Small And Medium Businesses, Enterprises

The service quality management (SQM) and telco customer experience management (CEM) market size has grown rapidly in recent years. It will grow from $4.63 billion in 2023 to $5.22 billion in 2024 at a compound annual growth rate (CAGR) of 12.7%. The growth in the historic period can be attributed to increasing usage of mobile applications, growing customer interactions in the BFSI sector, expansion of IoT connections, focus on customer compatibility issues, rising call center touchpoint interactions by end-users.

The service quality management (SQM) and telco customer experience management (CEM) market size is expected to see rapid growth in the next few years. It will grow to $8.49 billion in 2028 at a compound annual growth rate (CAGR) of 12.9%. The growth in the forecast period can be attributed to expected rise in mobile operator services, growing demand for technical support solutions, expansion of cloud-based solutions for cost-effectiveness, adoption of open APIs for network capabilities, focus on fault and event management. Major trends in the forecast period include integration of emerging technologies, AI-driven personalization, automation and self-service solutions, enhanced data analytics capabilities, focus on proactive customer engagement.

Accelerated Growth Of Cloud-Based Solutions Is Driving The Service Quality Management And Telco Customer Experience Management Market

The growing adoption of cloud-based solutions is expected to propel the growth of the service quality management (SQM) and telco customer experience management (CEM) market going forward. Cloud-based solutions refer to software or services that are hosted and accessed over the Internet, rather than being installed and run on local computers or servers. Cloud-based solution adoption is rising due to its scalability, flexibility, and cost-effectiveness for businesses of all sizes. Cloud solutions enhance service quality management and telco customer experience management by providing real-time data analysis, automation, and agile infrastructure for improved responsiveness and personalized service delivery. For instance, in March 2024, according to a survey of 753 respondents worldwide conducted by Flexera, a US-based software company, over a quarter of respondents (29%) invested more than $12 million annually in cloud services, with a similar percentage (22%) spending the same amount on Software as a Service (SaaS). Respondents saw a slight increase in multi-cloud usage by organizations, up from 87% in 2022 to 89% in 2023. Additionally, 61% of large enterprises utilized multi-cloud security measures, while 57% implemented multi-cloud FinOps tools for cost optimization. Therefore, the growing adoption of cloud-based solutions is driving the growth of the service quality management (SQM) and telco customer experience management (CEM) market.

Major companies operating in the service quality management (SQM) and telco customer experience management (CEM) market are Huawei Technologies Co. Ltd., Accenture PLC, The International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, The Hewlett Packard Enterprise Company, Nokia Corporation, Telefonaktiebolaget LM Ericsson, NEC Corporation, Capgemini SE, Adobe Inc., Tech Mahindra Ltd., Amdocs Limited, Ciena Corporation, SAS Institute, Genesys Cloud Services Inc., CSG International, Verint Systems, Calix Inc., Medallia Inc., Spirent Communications PLC, Comarch SA, InfoVista SAS, Comviva, Radisys Corporation, Aria Systems Inc.

Innovations In Customer Service Management Software For Service Quality And Telco Customer Experience Enhancement

Major companies operating in the service quality management (SQM) and telco customer experience management (CEM) market are developing innovative technologies, such as customer service management software, to increase their profitability in the market. Customer service management software is a collection of digital tools and platforms that are designed to streamline and enhance customer service operations within telecommunications companies. For instance, in June 2021, Service Quality Measurement (SQM) Group, a Canada-based software company, launched a new customer service management software called mySQM FCR (First Call Resolution) Insights. This software is aimed at helping clients improve their customer service and reduce costs. The mySQM FCR Insights software aims to enhance customer service and reduce costs by providing a quality assurance solution for call centers. It offers a single platform for monitoring, motivating, and managing agents to improve both agent and customer experiences while also significantly lowering quality assurance costs.

Accenture PLC Expands Customer Experience Analytics Capabilities With GemSeek Acquisition

In March 2024, Accenture PLC, an Ireland-based professional services company, acquired GemSeek for an undisclosed amount. The acquisition is expected to help Accenture enhance its capabilities to understand customers better through insights, analytics, and AI-powered predictive models. GemSeek is a UK-based customer experience analytics company that provides customer experience analytics (CEM) services.

North America was the largest region in the service quality management (SQM) and telco customer experience management (CEM) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The service quality management (SQM) and telco customer experience management (CEM) market includes revenues earned by entities by providing services such as network performance monitoring, customer journey mapping, personalization, and service audits. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

The service quality management (SQM) and telco customer experience management (CEM) market research report is one of a series of new reports from The Business Research Company that provides service quality management (SQM) and telco customer experience management (CEM) market statistics, including service quality management (SQM) and telco customer experience management (CEM) industry global market size, regional shares, competitors with a service quality management (SQM) and telco customer experience management (CEM) market share, detailed service quality management (SQM) and telco customer experience management (CEM) market segments, market trends and opportunities, and any further data you may need to thrive in the service quality management (SQM) and telco customer experience management (CEM) industry. This service quality management (SQM) and telco customer experience management (CEM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Report Scope
Report AttributeDetails
Market Size Value In 2024 $5.22 billion
Revenue Forecast In 2033 $8.49 billion
Growth Rate CAGR of 12.9% from 2024 to 2033
Base Year For Estimation 2023
Actual Estimates/Historical Data 2018-2023
Forecast Period 2024 - 2028 - 2033
Market Representation Revenue in USD Billion and CAGR from 2024 to 2033
Segments Covered 1) By Product Type: Enterprise Feedback Management (EFM), Text Analytics, Speech Analytics, Web Analytics
2) By Support System: Internet Service Providers (ISP), Managed Service Providers (MSP), Telecom Service Providers (TSP)
3) By Channel: Company website, Web, Call Mobile, Centre, Branch, Social Media
4) By End Users: Small And Medium Businesses, Enterprises
Regional Scope Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Country Scope Australia; China; India; Indonesia; Japan; South Korea; Bangladesh; Thailand; Vietnam; Malaysia; Singapore; Philippines; Hong Kong; New Zealand; USA; Canada; Mexico; Brazil; Chile; Argentina; Colombia; Peru; France; Germany; UK; Austria; Belgium; Denmark; Finland; Ireland; Italy; Netherlands; Norway; Portugal; Spain; Sweden; Switzerland; Russia; Czech Republic; Poland; Romania; Ukraine; Saudi Arabia; Israel; Iran; Turkey; UAE; Egypt; Nigeria; South Africa
Key Companies Profiled Huawei Technologies Co. Ltd; Accenture PLC; The International Business Machines Corporation; Cisco Systems Inc; Oracle Corporation; SAP SE; The Hewlett Packard Enterprise Company; Nokia Corporation; Telefonaktiebolaget LM Ericsson; NEC Corporation; Capgemini SE; Adobe Inc; Tech Mahindra Ltd; Amdocs Limited; Ciena Corporation; SAS Institute; Genesys Cloud Services Inc; CSG International; Verint Systems; Calix Inc; Medallia Inc; Spirent Communications PLC; Comarch SA; InfoVista SAS; Comviva; Radisys Corporation; Aria Systems Inc.
Customization ScopeRequest for Sample
Pricing And Purchase OptionsExplore Purchase Options

    Table Of Contents

    1. Executive Summary

    2. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Characteristics

    3. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Trends And Strategies

    4. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market - Macro Economic Scenario

    4.1. Impact Of High Inflation On The Market

    4.2. Ukraine-Russia War Impact On The Market

    4.3. COVID-19 Impact On The Market

    5. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Size and Growth

    5.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Drivers and Restraints

    5.1.1. Drivers Of The Market

    5.1.2. Restraints Of The Market

    5.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)

    5.3. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

    6. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Segmentation

    6.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    Enterprise Feedback Management (EFM)

    Text Analytics

    Speech Analytics

    Web Analytics

    6.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    Internet Service Providers (ISP)

    Managed Service Providers (MSP)

    Telecom Service Providers (TSP)

    6.3. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    Company website

    Web

    Call Mobile

    Centre

    Branch

    Social Media

    6.4. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    Small And Medium Businesses

    Enterprises

    7. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Regional And Country Analysis

    7.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    7.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    8. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    8.1. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

    8.2. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    8.3. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    8.4. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    9. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    9.1. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    9.2. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

    9.3. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

    9.4. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

    10. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    10.1. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    10.2. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    10.3. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    11. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    11.1. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    11.2. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    11.3. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    11.4. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    12. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    12.1. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    12.2. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    12.3. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    13. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    13.1. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    13.2. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    13.3. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    14. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    14.1. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    14.2. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    14.3. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    14.4. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    15. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    15.1. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    15.2. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    15.3. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    15.4. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    16. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    16.1. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    16.2. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    16.3. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    17. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    17.1. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    17.2. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    17.3. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    18. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    18.1. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    18.2. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    18.3. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    19. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    19.1. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    19.2. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    19.3. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    20. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    20.1. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    20.2. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    20.3. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    21. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    21.1. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    21.2. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    21.3. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    21.4. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    22. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    22.1. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    22.2. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    22.3. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    23. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    23.1. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    23.2. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    23.3. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    23.4. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    24. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    24.1. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    24.2. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    24.3. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    24.4. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    25. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    25.1. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    25.2. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    25.3. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    25.4. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    26. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    26.1. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    26.2. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    26.3. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    26.4. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    27. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    27.1. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    27.2. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    27.3. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    28. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    28.1. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    28.2. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    28.3. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    28.4. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    29. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    29.1. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview

    29.2. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    29.3. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    29.4. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    30. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Landscape And Company Profiles

    30.1. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Landscape

    30.2. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Company Profiles

    30.2.1. Huawei Technologies Co. Ltd.

    30.2.1.1. Overview

    30.2.1.2. Products and Services

    30.2.1.3. Strategy

    30.2.1.4. Financial Performance

    30.2.2. Accenture PLC

    30.2.2.1. Overview

    30.2.2.2. Products and Services

    30.2.2.3. Strategy

    30.2.2.4. Financial Performance

    30.2.3. The International Business Machines Corporation

    30.2.3.1. Overview

    30.2.3.2. Products and Services

    30.2.3.3. Strategy

    30.2.3.4. Financial Performance

    30.2.4. Cisco Systems Inc.

    30.2.4.1. Overview

    30.2.4.2. Products and Services

    30.2.4.3. Strategy

    30.2.4.4. Financial Performance

    30.2.5. Oracle Corporation

    30.2.5.1. Overview

    30.2.5.2. Products and Services

    30.2.5.3. Strategy

    30.2.5.4. Financial Performance

    31. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Other Major And Innovative Companies

    31.1. SAP SE

    31.2. The Hewlett Packard Enterprise Company

    31.3. Nokia Corporation

    31.4. Telefonaktiebolaget LM Ericsson

    31.5. NEC Corporation

    31.6. Capgemini SE

    31.7. Adobe Inc.

    31.8. Tech Mahindra Ltd.

    31.9. Amdocs Limited

    31.10. Ciena Corporation

    31.11. SAS Institute

    31.12. Genesys Cloud Services Inc.

    31.13. CSG International

    31.14. Verint Systems

    31.15. Calix Inc.

    32. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Benchmarking

    33. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Dashboard

    34. Key Mergers And Acquisitions In The Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

    35. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Future Outlook and Potential Analysis

    35.1 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2028 - Countries Offering Most New Opportunities

    35.2 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2028 - Segments Offering Most New Opportunities

    35.3 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2028 - Growth Strategies

    35.3.1 Market Trend Based Strategies

    35.3.2 Competitor Strategies

    36. Appendix

    36.1. Abbreviations

    36.2. Currencies

    36.3. Historic And Forecast Inflation Rates

    36.4. Research Inquiries

    36.5. The Business Research Company

    36.6. Copyright And Disclaimer

List Of Tables

    Table 1: Global Historic Market Growth, 2018-2023, $ Billion
  • Table 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion
  • Table 3: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 4: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 5: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 6: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 7: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 8: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 9: Asia-Pacific, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 10: Asia-Pacific, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 11: Asia-Pacific, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 12: China, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 13: China, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 14: China, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 15: India, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 16: India, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 17: India, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 18: Japan, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 19: Japan, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 20: Japan, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 21: Australia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 22: Australia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 23: Australia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 24: Indonesia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 25: Indonesia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 26: Indonesia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 27: South Korea, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 28: South Korea, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 29: South Korea, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 30: Western Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 31: Western Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 32: Western Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 33: UK, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 34: UK, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 35: UK, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 36: Germany, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 37: Germany, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 38: Germany, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 39: France, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 40: France, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 41: France, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 42: Italy, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 43: Italy, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 44: Italy, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 45: Spain, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 46: Spain, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 47: Spain, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 48: Eastern Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 49: Eastern Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 50: Eastern Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 51: Russia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 52: Russia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 53: Russia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 54: North America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 55: North America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 56: North America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 57: USA, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 58: USA, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 59: USA, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 60: Canada, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 61: Canada, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 62: Canada, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 63: South America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 64: South America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 65: South America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 66: Brazil, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 67: Brazil, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 68: Brazil, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 69: Middle East, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 70: Middle East, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 71: Middle East, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 72: Africa, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 73: Africa, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 74: Africa, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 75: Huawei Technologies Co. Ltd. Financial Performance
  • Table 76: Accenture PLC Financial Performance
  • Table 77: The International Business Machines Corporation Financial Performance
  • Table 78: Cisco Systems Inc. Financial Performance
  • Table 79: Oracle Corporation Financial Performance

List Of Figures

    Figure 1: Global Historic Market Growth, 2018-2023, $ Billion
  • Figure 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion
  • Figure 3: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 4: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 5: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 6: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 7: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 8: Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 9: Asia-Pacific, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 10: Asia-Pacific, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 11: Asia-Pacific, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 12: China, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 13: China, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 14: China, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 15: India, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 16: India, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 17: India, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 18: Japan, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 19: Japan, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 20: Japan, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 21: Australia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 22: Australia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 23: Australia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 24: Indonesia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 25: Indonesia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 26: Indonesia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 27: South Korea, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 28: South Korea, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 29: South Korea, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 30: Western Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 31: Western Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 32: Western Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 33: UK, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 34: UK, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 35: UK, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 36: Germany, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 37: Germany, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 38: Germany, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 39: France, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 40: France, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 41: France, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 42: Italy, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 43: Italy, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 44: Italy, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 45: Spain, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 46: Spain, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 47: Spain, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 48: Eastern Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 49: Eastern Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 50: Eastern Europe, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 51: Russia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 52: Russia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 53: Russia, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 54: North America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 55: North America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 56: North America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 57: USA, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 58: USA, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 59: USA, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 60: Canada, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 61: Canada, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 62: Canada, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 63: South America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 64: South America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 65: South America, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 66: Brazil, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 67: Brazil, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 68: Brazil, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 69: Middle East, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 70: Middle East, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 71: Middle East, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 72: Africa, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 73: Africa, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 74: Africa, Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 75: Huawei Technologies Co. Ltd. Financial Performance
  • Figure 76: Accenture PLC Financial Performance
  • Figure 77: The International Business Machines Corporation Financial Performance
  • Figure 78: Cisco Systems Inc. Financial Performance
  • Figure 79: Oracle Corporation Financial Performance
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Frequently Asked Questions

What is the definition of the service quality management (SQM) and telco customer experience management (cem) market?

Service quality management (SQM) is the systematic process of monitoring, evaluating, and enhancing the quality of services offered by a telecom company, while telco customer experience management (CEM) focuses on understanding, analyzing, and improving the overall satisfaction and perception of customers with the telecom services provided. SQM and telco CEM are essential components of a comprehensive customer-centric strategy aimed at delivering value and building lasting relationships with customers. For further insights on the service quality management (SQM) and telco customer experience management (cem) market, request a sample here

How will the service quality management (SQM) and telco customer experience management (cem) market drivers and restraints affect the service quality management (SQM) and telco customer experience management (cem) market dynamics? What forces will shape t

The service quality management (SQM) and telco customer experience management (cem) market major growth driver - Accelerated Growth Of Cloud-Based Solutions Is Driving The Service Quality Management And Telco Customer Experience Management Market. For fur request a sample here

What is the forecast market size or the forecast market value of the service quality management (SQM) and telco customer experience management (cem) market?

The service quality management (SQM) and telco customer experience management (CEM) market size has grown rapidly in recent years. It will grow from $4.63 billion in 2023 to $5.22 billion in 2024 at a compound annual growth rate (CAGR) of 12.7%. The growth in the historic period can be attributed to increasing usage of mobile applications, growing customer interactions in the BFSI sector, expansion of IoT connections, focus on customer compatibility issues, rising call center touchpoint interactions by end-users. The service quality management (SQM) and telco customer experience management (CEM) market size is expected to see rapid growth in the next few years. It will grow to $8.49 billion in 2028 at a compound annual growth rate (CAGR) of 12.9%. The growth in the forecast period can be attributed to expected rise in mobile operator services, growing demand for technical support solutions, expansion of cloud-based solutions for cost-effectiveness, adoption of open APIs for network capabilities, focus on fault and event management. Major trends in the forecast period include integration of emerging technologies, AI-driven personalization, automation and self-service solutions, enhanced data analytics capabilities, focus on proactive customer engagement. For further insights on the service quality management (SQM) and telco customer experience management (cem) market, request a sample here

How is the service quality management (SQM) and telco customer experience management (cem) market segmented?

The service quality management (SQM) and telco customer experience management (cem) market is segmented
1) By Product Type: Enterprise Feedback Management (EFM), Text Analytics, Speech Analytics, Web Analytics
2) By Support System: Internet Service Providers (ISP), Managed Service Providers (MSP), Telecom Service Providers (TSP)
3) By Channel: Company website, Web, Call Mobile, Centre, Branch, Social Media
4) By End Users: Small And Medium Businesses, EnterprisesFor further insights on the service quality management (SQM) and telco customer experience management (cem) market, request a sample here

Which region has the largest share of the service quality management (SQM) and telco customer experience management (cem) market? What are the other regions covered in the report?

North America was the largest region in the service quality management (SQM) and telco customer experience management (CEM) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. For further insights on the service quality management (SQM) and telco customer experience management (cem) market, request a sample here.

Who are the major players in the service quality management (SQM) and telco customer experience management (cem) market?

Major companies operating in the service quality management (SQM) and telco customer experience management (CEM) market are Huawei Technologies Co. Ltd., Accenture PLC, The International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, The Hewlett Packard Enterprise Company, Nokia Corporation , Telefonaktiebolaget LM Ericsson, NEC Corporation, Capgemini SE, Adobe Inc., Tech Mahindra Ltd., Amdocs Limited, Ciena Corporation, SAS Institute, Genesys Cloud Services Inc., CSG International, Verint Systems, Calix Inc., Medallia Inc., Spirent Communications PLC, Comarch SA, InfoVista SAS, Comviva, Radisys Corporation, Aria Systems Inc. For further insights on the service quality management (SQM) and telco customer experience management (cem) market, request a sample here.

What are the key trends in the service quality management (SQM) and telco customer experience management (cem) market?

Major trend in the service quality management (SQM) and telco customer experience management (cem) market - Innovations In Customer Service Management Software For Service Quality And Telco Customer Experience Enhancement. For further insights on the service quality management (SQM) and telco customer experience management (cem) market, request a sample here.

What are the major opportunities in the service quality management (SQM) and telco customer experience management (cem) market? What are the strategies for the service quality management (SQM) and telco customer experience management (cem) market?

For detailed insights on the major opportunities and strategies in the service quality management (SQM) and telco customer experience management (cem) market, request a sample here.

How does the service quality management (SQM) and telco customer experience management (cem) market relate to the overall economy and other similar markets?

For detailed insights on service quality management (SQM) and telco customer experience management (cem) market's relation to the overall economy and other similar markets, request a sample here.

What are the latest mergers and acquisitions in the service quality management (SQM) and telco customer experience management (cem) industry?

For detailed insights on the mergers and acquisitions in the service quality management (SQM) and telco customer experience management (cem) industry, request a sample here.

What are the key dynamics influencing the service quality management (SQM) and telco customer experience management (cem) market growth? SWOT analysis of the service quality management (SQM) and telco customer experience management (cem) market.

For detailed insights on the key dynamics influencing the service quality management (SQM) and telco customer experience management (cem) market growth and SWOT analysis of the service quality management (SQM) and telco customer experience management (cem request a sample here.