IT Service Provider Source Consulting for a Retail Chain

A leading retail chain in India is looking for outsourcing its IT operations. The client wanted to understand: The existing outsourcing scenario Technology compatibility with leading vendors Service offerings of vendors Current outsourcing agreements

TBRC delivered the following in form of a PowerPoint presentation to meet the client’s needs. A detailed analysis on : Value chain analysis of potential vendors. Technology compatibility. Operational and Technology Plan Annual revenues and Profitability. Strategic Advantages Marketing plans and costs Market share of existing players. Market and Vendor Assessment

TBRC suggested the following research process: Secondary research to understand value chain and service offerings of existing vendors. This process was also used to gather financial information about the vendors. Primary research was conducted to gather data on: Market share Annual Order intake/backlogs IT Services Our Analysts used the information gathered from the above sources, analysed and presented the results.

On the basis of this research and other findings, the company was able to narrow down the list of target vendors leading to a successful outsourcing of IT services.