Case Management Market Poised for Strong Growth to Reach $12.4 Billion by 2029

28 Jan, 2025

What Has Been The Growth Of The Case Management Market In Recent Years?

The case management market has been showing a positive growth trajectory over the recent years.
• The market size has evolved from $7.43 billion in 2024, expanding to $8.01 billion in 2025 at an impressive CAGR of 7.9%.
Underpinning this growth are factors such as workflow automation, industry-specific requirements, mobile accessibility, data security and privacy considerations, advancements in data analytics, and integration with other business systems.

How Is The Case Management Market Expected To Shape Up In Upcoming Years?

The case management market expects to witness accelerated growth in the upcoming years.
• The market size is estimated to reach $12.4 billion by 2029, growing at a robust CAGR of 11.5%.
Growth factors include industry-specific customization, focus on healthcare case management, rise of remote work and mobile accessibility, focus on security and data privacy, and increasing regulatory complexity. Leading trends in the forecast period include vendor innovation and competition, continuous process improvement, customer-centric solutions, and an emphasis on digital transformation.

What Drives The Growth Of The Case Management Market?

The rise in healthcare organizations deploying rectification solutions for various case management purposes significantly contributes to expanding the scope of the case management market. Such solutions are instrumental in reducing errors, protecting health records, and managing data digitally, thereby increasing the demand for case management solutions and services. For example, according to an article published by the Office of the National Coordinator for Health Information Technology, in 2021, around 78% of office-based physicians and nearly all non-federal acute care hospitals (96%) in the US had implemented a certified EHR, marking a significant improvement from 2011.

How Is The Case Management Market Segmented?

The case management market segmentation is as follows –
1) By Component: Solution, Services
2) By Business Function: Service Request, Fraud Detection and Anti-Money Laundering, Incident Management, Investigation Management, Legal Workflow Management
3) By Deployment Mode: Cloud, On-premises
4) By Organization Site: Small and Medium-sized Enterprises (SMEs), Large Enterprises
5) By Verticals: Banking, Financial Services, and Insurance (BFSI), Government, Healthcare, IT and telecom, Retail, Manufacturing, Other Verticals

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What Are The Trends Shaping The Case Management Market?

Technological advancements are key trends influencing the case management market. The incorporation of advanced technologies like AI in case management solutions is enhancing automation and streamlining case management functionalities. For instance, Sprinklr, a US-based software company, offers AI-powered case management software. This software uses AI, listening and monitoring tools, and a unified customer experience management (Unified-CXM) platform for discerning customer sentiment, filtering cases, and automating workflows.

Who Are The Major Players In The Case Management Market?

Major players fostering innovation in the case management market include:
• DST Systems Inc.
• Pegasystems Inc.
• Kofax Inc.
• Dell Technologies Inc.
• Newgen Software Technologies Limited
• Hyland Software Inc.
• Appian Corporation
• Bonterra Solutions Inc., and more.

Which Is The Dominant Region In The Case Management Market?

North America had the largest share in the case management market in 2024. The case management market report covers several other regions including Asia-Pacific, Western Europe, Eastern Europe, South America, Middle East, and Africa.