Global Cloud Based Contact Center Market Share 2024, Forecast To 2033
16 Feb, 2024
The cloud-based contact center market has grown rapidly, advancing from $22.63 billion in 2023 to $26.91 billion in 2024, reflecting an 18.9% compound annual growth rate (CAGR). Historical growth is attributed to cost efficiency, customer experience enhancement, disaster recovery, compliance and security measures, and agility. Projected for exponential growth, the market is set to reach $58.91 billion in 2028, driven by multichannel communication demand, increased focus on compliance management, predictive analytics for customer insights, enhanced self-service options, and real-time analytics for decision-making. Key trends encompass rapid adoption of cloud-based solutions, omnichannel communication, analytics and business intelligence, enhanced security, compliance features, and integration with CRM and business applications.
Global Cloud Based Contact Center Market Key Driver
The rising adoption of cloud-based call centers is projected to drive the growth of the cloud-based contact center market. Cloud-based call centers, which provide innovative solutions and remote services on a subscription basis, are becoming the majority in the contact center landscape. The report from 8x8 Inc. highlights the prevalence of cloud-based contact centers. The rising adoption of cloud-based call centers is a significant driver for the growth of the cloud-based contact center market.
Get A Free Sample Of The Global Cloud Based Contact Center Market ReportGlobal Cloud Based Contact Center Market Segments
The cloud based contact center market covered in this report is segmented –
1) By Type: Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics And Reporting
2) By Component: Solution, Services
3) By Deployment: Public, Private, Hybrid
4) By Application: Call Routing And Queuing, Data Integration And Recording, Chat Quality And Monitoring, Real-Time Decision Making, Workforce Optimization
5) By End-User: Banking, Financial Services and Insurance (BFSI), IT And Telecom, Media And Entertainment, Retail, Logistics And Transport, Healthcare, Other End Users
By Geography: The regions covered in the template market report are Asia-Pacific, Western Europe, Eastern Europe,North America, South America, Middle East, and Africa. Among these regions.
North Americawas the largest region in the cloud based contact center market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud based contact center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Major Cloud Based Contact Center Industry Players
Genesys Telecommunications Laboratories Inc.; 3CLogic Inc.; Avaya Contact Center (Avaya Group); Connect First Inc.; Five9 Inc.; 8x8 Inc.; Aspect Software; RingCentral Inc.; NICE Systems Ltd.; Ameyo Pvt. Ltd.; Aircall SAS; Amazon Web Services Inc.; Vocalcom Group; Talkdesk Inc.; Vonage; Serenova LLC; Content Guru Inc.; Evolve IP; TCN Inc.; Tata Consultancy Services Limited; Worldline; Cisco Systems Inc.; Sharpen Technologies; Bright Pattern Inc.; Liveops; Mitel Networks Corporation; Enghouse Interactive Inc.; Noble Systems Corporation; Alcatel-Lucent Enterprise; Altitude Xperience
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Cloud Based Contact Center Market Overview
Cloud-based contact center refers to an application that is hosted on a web server and used by businesses to answer incoming and outgoing client calls. Cloud contact centres provide communication via a variety of platforms, including voice, email, social media, and chat, from any place and on any device. It is a full set of technologies, applications, and cloud-hosted solutions for contact centers in large companies which need multiple communication modes (such as messaging and phone calls), complex call routing, staff management, and analytics.
Cloud Based Contact Center Global Market Report 2023 provides data on the global cloud based contact center market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The cloud based contact center market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.