CRM BPO Market Analysis: Major Players, Lucrative Segments And Top Geographies
12 Jul, 2023
The global CRM BPO market size is expected to grow from $105.29 billion in 2022 to $108.37 billion in 2023 at a compound annual growth rate (CAGR) of 2.9%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The global CRM BPO market size is expected to reach $118.77 billion in 2027 at a CAGR of 2.3%.
Global CRM BPO Market Key Driver
The rising demand for automation is projected to fuel the expansion of the CRM BPO industry in the coming years. Automation refers to technology that requires less human intervention to execute activities. Customer satisfaction is increased by automating manual operations across all outsourced front office services, including customer communications, marketing, and sales; thus, the increasing demand for automation is expected to boost the CRM BPO market.
Get a sample of the global CRM BPO market reportGlobal CRM BPO Market Segments
The global CRM BPO market is segmented:
1) By Product: Back-Office Outsourcing, Front-Office Outsourcing
2) By Market Type: Large Enterprises, Small And Medium Enterprises
3) By Application: Telecom And Information Technology (IT), Banking, Financial Services and Insurance (BFSI), Healthcare And Life Sciences, Government And Public, Retail And Consumer Goods, Other Applications
4) By Geography: The regions covered in the CRM BPO market report are Asia-Pacific, Western Europe, Eastern Europe,North America, South America, Middle East, and Africa. Among these regions, North America accounts for the largest share in the global CRM BPO market.
Major CRM BPO Industry Players
Alorica Inc., Bertelsmann SE & Co. KGaA, Atento S.A., Comdata, SITEL Group, Sykes Enterprises Incorporated, TTEC Holdings Inc., Teleperformance SE, Webhelp, Concentrix Corporation, Startek, Amdocs, Serco Group Plc., Infosys Limited, Accenture
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CRM BPO Market Overview
Customer relationship management (CRM) refers to the managing main tasks in outsourced companies. CRM BPO (business process outsourcing) is used by businesses to help them draw in and convert leads, keep customers, and provide better services.
CRM BPO Global Market Report 2023 provides data on the global CRM BPO market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The CRM BPO market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.