Global Healthcare CRM market overview 2024, Forecast To 2033
1 Feb, 2024
The healthcare CRM market has experienced rapid growth, progressing from $17.9 billion in 2023 to $20.75 billion in 2024, reflecting a compound annual growth rate (CAGR) of 15.9%. The historic period attributes this growth to factors such as patient-centered care, regulatory compliance, population health management, telehealth integration, and efficient referral management. Rapid growth is expected to continue, reaching $38.14 billion in 2028, with a CAGR of 16.4%. The forecasted growth is linked to the expansion of telemedicine, the integration of predictive analytics, increased interoperability, pandemic preparedness, and the continuous development of value-based care. Major trends in the forecast period include a focus on data analytics and insights, the rise of mobile CRM applications, the implementation of personalized care plans, the integration of artificial intelligence and chatbot technology, and a heightened focus on social determinants of health.
Global Healthcare CRM Market Key Driver
The proliferation of CRM systems in hospitals and clinics is set to drive the growth of the healthcare CRM market. Healthcare CRM software, ensuring secure patient databases, facilitates accessible information retrieval through various communication channels. For example, Aimprosoft reported that implementing CRM in healthcare reduces administrative errors by up to 30%. The rising number of CRM installations in medical facilities fuels the demand for healthcare CRM, enhancing service efficiency and overall effectiveness.
Get A Free Sample Of The Global Healthcare CRM Market ReportGlobal Healthcare CRM Market Segments
The global healthcare crm market covered in this report is segmented –
1) By Component: Software, Services
2) By Technology: Predictive, Mobile, Social, Collaborative, Other Technologies
3) By Deployment Model: On-Premise Model, Web or Cloud-based Model
4) By Application: Community Outreach, Community Health Education, Service Outreach or Promotion, Financial Donor Management, Case Coordination, Patient Information Management, Pre-Authorizations or Eligibility, Other Applications
5) By End-Users: Providers, Payers, Life Science Industry
Major Healthcare CRM Industry Players
Accenture plc, Allscripts Healthcare LLC, Amdocs, Alvaria Inc., Cerner Corporation, Healthgrades Marketplace LLC, IBM Corporation, Infor Inc., Keona Health, Microsoft Corporation, NICE Systems Inc., Oracle Corporation, Pegasystems Inc., R1 RCM Inc., Sage Group plc, SAP SE, Siemens Healthcare GmbH, SugarCRM Inc., Corpora Corporation Pvt. Ltd., Veeva Systems Inc., Verint Systems Inc., Zoho Corporation Pvt. Ltd., Athenahealth, Brightree LLC, ChARM Health Pty Ltd., CureMD Inc., DocPlanner Group, DrChrono, eClinicalWorks, Epic Systems Corp., Evariant Co., Greenway Health, HubSpot Inc., Insightly Inc., Kareo Inc.
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Healthcare CRM Market Overview
Healthcare CRM is a customer relationship management (CRM) system made exclusively for the healthcare sector that combines data from numerous sources (consumer and patient demographics, psychographics, social, behavioural, clinical, financial, website, contact centre, provider credentialing, etc.) to give a thorough picture of patients' routines and activities.
Healthcare CRM Global Market Report 2023 provides data on the global healthcare crm market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The healthcare crm market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.