Global Self Services Technologies market research 2024, Forecast To 2033
4 Mar, 2024
The self services technologies market size has grown rapidly in recent years, expanding from$34.61 billion in 2023 to$38.42 billion in 2024, with a compound annual growth rate (CAGR) of 11.0%. The growth in the historic period can be attributed to improvements in customer experience, cost reduction for businesses, consumer demand for convenience, digital transformation initiatives, efficiency and time savings, queue management, and regulatory compliance. Looking ahead, the self services technologies market is poised for rapid growth, reaching$56.31 billion in 2028, with a compound annual growth rate (CAGR) of 10.0%. This growth in the forecast period can be attributed to expansion in healthcare services, smart cities initiatives, focus on environmental sustainability, personalization and customer insights, enhanced security measures, and expansion in transportation services. Major trends in the forecast period include contactless and touchless solutions, virtual assistants and chatbots, blockchain for security and transactions, mobile and app-based self-service, and artificial intelligence (AI) and machine learning (ML) integration.
Global Self Services Technologies Market Key Driver
The rise in demand for self-service machines and automated devices will drive the self-service technologies market in the forecast period. The demand for self-service machines and automated devices is increasing, mainly due to the convenience being offered. The self-service kiosks enable customers to access information or services without having to speak to a live person, anytime and at their convenience. For instance, in November 2022, according to NICE’s May 2022 Digital-First Customer Experience research, a survey conducted by NICE, a US-based company that offers cloud and on-premises enterprise software solutions, among customers, almost four out of five (81%) desire additional self-service choices. Therefore, demand for self-service technologies will rise as the prevalence of increasing demand for self-service machines and automated devices rises. The self-service technologies market is forecasted to reach $X billion by 2023 and is projected to grow to $Y billion by 2028.
Get A Free Sample Of The Global Self Services Technologies Market ReportGlobal Self Services Technologies Market Segments
The global self services technologies market covered in this report is segmented –
1) By Component: Hardware, Software, Services
2) By Type: ATM, Kiosks, Vending Machine
3) By End-User: BFSI, Manufacturing, Hospitality, Retail, Healthcare, Offices, Education, Other End Users
By Geography: The regions covered in the self services technologies market report are Asia-Pacific, Western Europe, Eastern Europe,North America, South America, Middle East, and Africa.
North America was the largest region in the self-services technologies market in 2023. The regions covered in the self services technologies market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
Major Self Services Technologies Industry Players
KIOSK Information Systems Inc., NCR Corporation, HESS Cash Systems GmbH, Fujitsu Ltd., Azkoyen Group, Maas International Europe B.V, Diebold Nixdorf Inc., Glory Ltd., GRG Banking Equipment Co. Ltd., Hitachi-Omron Terminal Solutions Corp., Nautilus Hyosung America Inc., OKI Electric Industry Co. Ltd., Olivetti SpA, Wincor Nixdorf AG, Zebra Technologies Corp., Toshiba Tec Corp., Verifone Systems Inc., Ingenico Group SA, PAX Technology Ltd., Parabit Systems Inc., Source Technologies LLC, Frank Mayer and Associates Inc., Phoenix Kiosk Inc., Kiosk Information Systems, Touch International Inc., 3M Company, ELO Touch Solutions Inc., Planar Systems Inc., NEC Display Solutions Ltd., Samsung Electronics Co. Ltd., LG Display Co. Ltd.
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Self Services Technologies Market Overview
Self-service technologies refer to technologies that offer customers the ability to interact and transact with a business via an interface, independent of direct communication with another person. The self-service technologies empower customers to complete or gather information without the assistance of an employee.
Self Services Technologies Global Market Report 2023 provides data on the global self services technologies market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The self services technologies market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.