Global Service Delivery Automation Market Trends 2024, Forecast To 2033

The service delivery automation market has experienced exponential growth, rising from $7.33 billion in 2023 to $9.45 billion in 2024, achieving a 28.9% CAGR. This surge is attributed to cost reduction and operational efficiency, the growing complexity of IT environments, the need for faster service delivery, the expansion of business process outsourcing (BPO), and the adoption of robotic process automation (RPA). The market is expected to see exponential growth, reaching $25.11 billion by 2028, fueled by an emphasis on end-to-end process automation, growth in cloud-based service delivery models, increased adoption of intelligent virtual agents, and a focus on customer experience and personalization. Major trends include hyperautomation for comprehensive automation solutions, integration of machine learning for predictive service delivery, adoption of chatbots and virtual assistants, a shift towards self-service and autonomous operations, and collaboration between humans and automated systems in service delivery.