Cloud Infrastructure Entitlement Management (CIEM) Global Market Report 2023 – By Offering (Solution, Services), By Deployment Mode (On-Premises, Cloud, Hybrid), By Organization Size (Large Enterprises, Small And Medium Enterprises (SMEs)), By Application (Banking, Financial Services, And Insurance (BFSI), Healthcare And Lifesciences, Retail And E-Commerce, Manufacturing, Government And Public Sector, Energy And Utilities, Information Technology (IT) And Telecommunications, Other Applications) – Market Size, Trends, And Global Forecast 2023-2032

Cloud Service refers to a wide range of on-demand services offered to businesses and customers over the internet. These services are designed to provide easy and affordable access to applications and resources without needing internal infrastructure or hardware. It refers to the servers accessed over the internet and the software and databases on those servers. The main types of cloud services are software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS) and business process as a service (BPaaS). Software as a service (SaaS) refers to providing complete applications over the Internet. It is also called web-based software, on-demand software, or hosted software. Establishments providing SaaS offer access to their software and hardware, managing access to the application, its security, availability, and performance. Users only need to think about the usage of the service provided and not about how the service is provided or maintained or how the underlying infrastructure is managed. The deployment method used include public cloud, private cloud, hybrid cloud and large enterprises, small and medium enterprises size organizations utilize them. The cloud services are mainly used for storage, backup, and disaster recovery, application development and testing, database management, business analytics, integration and orchestration, customer relationship management and others and used in industries including BFSI, media and entertainment, IT and telecommunications, energy and utilities, government and public sector, retail and consumer goods, manufacturing and others. The global cloud services market is segmented - 1) By Type: Software as a service (SaaS), Platform as a service (PaaS), Infrastructure as a service (IaaS), Business Process as a service (BPaaS) 2) By End-User Industry: BFSI, Media And Entertainment, IT and Telecommunications, Energy And Utilities, Government And Public Sector, Retail And Consumer Goods, Manufacturing, Other End User Industries 3) By Application: Storage, Backup, and Disaster Recovery, Application Development and Testing, Database Management, Business Analytics, Integration and Orchestration, Customer Relationship Management, Other Applications 4) By Deployment Model: Public Cloud, Private Cloud, Hybrid Cloud 5) By Organisation Size: Large Enterprises, Small And Medium Enterprises The global cloud services market size grew from $446.1 billion in 2022 to $489.77 billion in 2023 at a compound annual growth rate (CAGR) of 9.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The cloud services market is expected to grow to $698.01 billion in 2027 at a CAGR of 9.3%. The impact of COVID-19 (COVID-19) is expected to drive the cloud services market in the forecast period as the increasing number of people are working from home due to lockdowns imposed by governments globally that restrict the gathering of people in public places. Steps by national governments to contain the transmission have resulted in people working from home by accessing work-related systems and applications through the cloud. For instance, cloud spending rose 37% to $29 billion during the first quarter of 2020. This trend is likely to persist, as the exodus to virtual work underscores the urgency for scalable, secure, reliable, cost-effective off-premises technology services. In fact, despite the inevitable economic downturn in the wake of the pandemic, cloud spending is estimated to rise 19% for the full year, even as IT spending as a whole is forecasted to fall 8%. Thus, uncertainty surrounding the duration of the spread of COVID-19 is expected to lead to more companies adopting cloud technology to support their employees working from home, thereby driving the market growth. Major companies in the cloud services market include Microsoft, Amazon.com Inc., SAP SE, International Business, Machines Corporation, Nippon Telegraph And Telephone Corp, Intel Corporation, Dell Technologies Inc., Apple, Tencent Holdings Co Ltd and Orange SA. Security, password protection, and corporate and financial information protection were key issues for the cloud services industry. Similarly, in March 2020 it was reported that the real names, site usernames, gender, location, and phone numbers for 172 million users had been posted for sale on dark web markets. Due to security breaches, the need for firewall protection and network separation to ensure privacy was another major need across all industries. Routine security assessments undertaken with the help of security researchers were needed to analyze programming vulnerabilities, adding to the cloud services industry costs restraining the overall attractiveness of the market. Cloud service providers are increasingly using artificial intelligence to increase the efficiency and speed of cloud computing services. Artificial intelligence leverages computers and machines to mimic the problem-solving and decision-making capabilities of the human mind. Using AI in cloud services can increase productivity and efficiency while automating repetitive tasks and supporting human capabilities. The advantages of using AI for cloud-based services include lowering adoption costs, facilitates co-creation, innovation, and driving AI-powered transformation for enterprises. Cloud service providers can use AI-powered network security tools to track and evaluate network traffic. For example, the IBM cloud park for automation and Amazon GuardDut are some of the AI based cloud services that are used for providing prebuilt workflows for AI-powered automation and for threat detecting. In addition, in 2020, Salesforce, the leading customer relationship management platform introduced a tool named Einstein, which offers the ability to capture customer data, making it easier to track and personalize customer relationships. North America was the largest region in the cloud services market in 2022. Western Europe was the second largest region cloud services market. The regions covered in the hardware support services market are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the cloud services market report are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela and Vietnam. The cloud services market includes revenues earned by entities by providing cloud services that can be used for the delivery of information technology resources and applications on-demand through an internet platform. Companies in the cloud services market provide access to servers, storage, databases and a broad set of application services managed by a hardware networking. This market includes sales of storage servers which are used to store, access, secure and manage digital data, files and services. It also includes sales of public cloud services, private cloud services, hybrid cloud services and multi-cloud services offered by providers are included. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The cloud services market research report is one of a series of new reports from The Business Research Company that provides cloud services market statistics, including cloud services market size, regional shares, competitors with a cloud services market share, detailed cloud services market segments, market cloud services market trends and opportunities, and any further data you may need to thrive in the cloud services industry. This cloud services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Infrastructure as a Service (IaaS) is a cloud-based computing service that provides enterprises with lease servers for remote computing and storage applications. The main types of infrastructure as a service (IaaS) are public cloud, private cloud, hybrid cloud. The public cloud the service provider offers solutions over the public Internet and shared across organizations, while clients use or purchase them on a subscription or a pay-per-usage model. The various industry for IaaS are banking, financial services, and insurance (BFSI), government and education, healthcare, IT and telecom, retail, manufacturing, media and entertainment and others and operations are rechargeable and non-rechargeable. The IaaS are applied in managed hosting, storage as a service, disaster recovery as a service and backup, compute as a service (CaaS), network as a service (NaaS), content delivery services, and high-performance computing as a service (HPcaaS). It is mainly used by small and medium enterprises (SMEs) and large enterprises. The global infrastructure as a service (IaaS) market is segmented - 1) By Deployment Type: Public Cloud, Private Cloud, Hybrid Cloud 2) By Application: Managed Hosting, Storage As A Service, Disaster Recovery As A Service And Backup, Compute As A Service (CaaS), Network As A Service (NaaS), Content Delivery Services, High-Performance Computing As A Service (HPcaaS) 3) By End User: Small And Medium Enterprises (SMEs), Large Enterprises 4) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI), Government And Education, Healthcare, IT And Telecom, Retail, Manufacturing, Media And Entertainment, Other Industry Verticals 5) By Operation: Rechargeable, Non-Rechargeable The global infrastructure as a service (iaas) market size will grow from $81.16 billion in 2022 to $96.93 billion in 2023 at a compound annual growth rate (CAGR) of 19.4%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the global infrastructure as a service (iaas) market is expected to grow to $189.52 billion in 2027 at a CAGR of 18.2%. Rise in cloud adoption across several industry verticals such as banking, financial services and insurance (BFSI), government and education, healthcare, IT and telecom, retail, manufacturing, media and entertainment, and more at a rapid pace is expected to propel the market growth of infrastructure as a service market during the forecast period. Several industries are adopting IaaS owing to benefits such as low cost and improved reliability and scalability. The banking sector is one such where a higher rate of Iaas adoption is witnessed due to the substantial benefits of cloud computing, including data analytics, AI-driven analytics with the machine and deep learning algorithms, agility, and scale. Cloud computing allows banking organizations to make changes and add new functionality quickly. In 2019, according to the Right Scale’s annual State of the Cloud Report, around 94% of enterprises use cloud services among which most enterprises utilize both public and private cloud services, the public cloud was used by 91% of businesses, the private cloud was used by 72%, and hybrid cloud solution was used by 69%. By 2020, 83% of enterprise workloads will be in the cloud. Many organizations expect to increase their cloud spending budget by almost 50%. Thus, the rise in cloud services adoption due to the benefits they offer across various industry verticals is majorly driving the infrastructure as a service market growth. Major players in the infrastructure as a service (IaaS) market are Amazon Web Services Inc., Microsoft Corporation, International Business Machines Corporation (IBM), VMware Inc., Fujitsu Limited, Google Inc., Cisco System Inc., Oracle Corporation, Alibaba Group Holding Limited, Red Hat Inc., ProfitBrick, RedcentricPLC., Savvis, Tencent, Dell, EMC Corporation and Hewlett Packard Enterprise. Privacy and data protection concerns are expected to hinder the growth of infrastructure as a service market during the forecast period. The typical IaaS security threats are data leaks, compromising accounts and authentication bypass, interface and API hacking, cyber-attacks, permanent data loss, lack of awareness about capabilities the cloud offers, vulnerability of applications and abuse of cloud services. According to 2020 Global Networking Trends report published by CisCo., by 2022, more than 50% of enterprise data will be created and processed outside the data center or cloud, an increase from less than 10% in 2019. With the increasing distribution of data, I&O organizations face challenges to provide data protection and management. Thus, the privacy and data protection concern that pose challenges to the service providers are expected to hinder the market growth. Distributed cloud, referred to the availability of public cloud services in different physical solutions while the provider remains responsible for the operation, governance, updates and evolution of the services, is expected to be one of the major opportunities for the development of the infrastructure as a service market. This distributed cloud model is advantageous to the organizations that have faced issues related to the physical locations in the past. This will allow infrastructure and operations organizations to place the public cloud services at the locations of their choice which will attract consumers who are willing to modernize using the public cloud. The rise of Edge cloud computing and multi-cloud computing will eventually result in the rise to the concept of distributed cloud. By 2020, organizations such as Amazon Web Services Outposts, Google Cloud Anthos, and Microsoft Azure Arc., have initiated the edge cloud computing. With the increase in different industry verticals towards cloud-based services, the trend of distributed cloud which overcomes the challenges of physical location constraints will prove to be one of the major opportunities for the market growth during the forecast period. In July 2020, VMware, Inc., a US-based publicly traded software company that provides cloud computing and virtualization software and services, acquired Datrium, Inc. for disaster recovery as a service (DRaaS) and hyperconverged infrastructure (HCI) capabilities for an undisclosed amount. The major advantage from the acquisition is that an end-to-end cloud driven user experience is delivered by the Datrium DRaaS solution in VMware Cloud on AWS. Datrium, Inc., a US-based hybrid cloud computing and data management company that is a global provider of tier 1 hyperconverged infrastructure (HCI) for hybrid clouds that merges tier 1 HCI, scale-out backup and cloud disaster recovery for protection of hybrid cloud infrastructure, for easy administration and higher IO performance. North America was the largest region in the infrastructure as a service (IaaS) market in 2022. Western Europe was the second largest region in the global infrastructure as a service (IaaS) market share. The regions covered in the global infrastructure as a service (IaaS) market analysis are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the infrastructure as a service (IaaS) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK and USA. The infrastructure as a service (IaaS) market includes revenues earned by entities by providing computer infrastructure on-demand through an internet platform. IaaS refers to providing access to computer infrastructure through networked servers. Establishments providing IaaS host hardware, software, servers, storage and other infrastructure components for their users. These components include networking features, computer hardware, space for data storage, system maintenance, backup and resiliency planning. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The infrastructure as a service (IaaS) market research report is one of a series of new reports from The Business Research Company that provides infrastructure as a service (IaaS) market statistics, including infrastructure as a service (IaaS) industry global market size, regional shares, competitors with infrastructure as a service (IaaS) market share, detailed infrastructure as a service (IaaS) market segments, market trends and opportunities, and any further data you may need to thrive in the infrastructure as a service (IaaS) industry. This infrastructure as a service (IaaS) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Management consulting is defined as advising and/or implementing services to organizations' management with the goal of improving the effectiveness of their business strategy, organizational performance, and operational processes. The main types of management consulting are operations advisory, financial advisory, technology advisory, strategy advisory, other consulting services, and HR advisory. HR advisory provides advice on human capital matters and/or offerings revolving around the HR function. The services are used by various industries, including IT services, manufacturing, financial services, mining, oil and gas, construction, and others. The different service providers include large enterprises, as well as small and medium-sized enterprises. The global management consulting services market is segmented - 1) By Type: Operations Advisory, Financial Advisory, Technology Advisory, Strategy Advisory, Other Consulting Services, HR Advisory 2) By End Use Industry: IT Services, Manufacturing, Financial Services, Mining And Oil & Gas, Construction, Other End Use Industries 3) By Service Provider: Large Enterprise, Small and Medium Enterprise The global management consulting services market size grew from $976.34 billion in 2022 to $1,022.24 billion in 2023 at a compound annual growth rate (CAGR) of 4.7%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, surge in commodity prices, and supply chain disruptions, and affecting many markets across the globe. The market size of global management consulting services market is expected to grow from $1,184.03 billion in 2027 at a CAGR of 3.7%. Many clients of the management consulting services market are expanding globally and thus require more sophisticated and internationally-oriented services. Globalization is expected to pave the way for more joint ventures, foreign investments, global expansion, and multi-national companies setting up facilities in high-growth regions. Companies are increasingly forming joint ventures with firms in other countries to test the market. Similarly, some companies are looking to acquire an established company in a new market to minimise the risk. Furthermore, globalisation in the management consulting services industry is gaining momentum due to rapid growth in the internet, automation of consultancy processes, and developments in data security. In response to this, many domestic management consultancies have entered into new markets, collaborating with foreign groups to offer services in a wider range of countries. Major companies in the management consulting market include Accenture, Deloitte Touche Tohmatsu Limited, Total SA, PwC, Ernst & Young, KPMG, Aon P.L.C, Aon Hewitt, McKinsey & Company, and Boston Consulting Group Inc. The outbreak of COVID-19 disease (COVID-19) has acted as a restraint on the management consulting services market in 2020 as governments globally imposed lockdowns and restricted trade, thereby limiting the need for professional services. COVID-19 is an infectious disease with flu-like symptoms including fever, cough, and difficulty breathing. The virus was first identified in 2019 in Wuhan, Hubei province, of the People’s Republic of China and has spread globally, including Western Europe, North America, and Asia. Steps by national governments to contain the transmission have resulted in a decline in economic activity with countries entering a state of "lock down" and the outbreak has had a negative impact on businesses throughout 2020 and into 2021. However, it is expected that the management consulting services market will recover from the shock over the forecast period as it is a "black swan" event and not related to ongoing or fundamental weaknesses in the market or the global economy. Artificial intelligence (AI) and automation are revolutionising the way management consultants explore data. AI and automation help management consultants handle such processes as processing and analysing massive amounts of data more efficiently and faster than an average human. It can also provide accurate insights in the areas of businesses such as sales, operations, supply chain, and more. For example, JLL, an American professional services and investment management company specialising in real estate, leverages an AI analysis system to drastically streamline workloads. The real estate consultancy advises on client portfolios that can be made up of anything between 1 and 100,000 properties, which traditionally took professionals weeks to analyze. In the consulting area, the information gathered through AI on sales channels, customer journeys, and client behaviour can help consultants identify new opportunities and develop effective strategies for advertising campaigns. According to Euan Cameron, PwC’s UK AI Leader, AI could add huge value to the management consulting sector, which traditionally was conservative and human-driven. Western Europe was the largest region in the management consulting services market share in 2022. North America was the second largest region in the management consulting services market. The regions covered in the global management consulting services market analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. The countries covered in the management consulting market are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela, and Vietnam. The management consulting (MCS) market consists of revenue earned by that provide a range of services providing advice and assistance on organizational planning, financial budgeting, marketing strategies, human resource practices, administration policies and production and logistics scheduling. Such services include solutions for administrative management issues, strategic and organizational planning, business process improvement, human resource and personnel policies, developing marketing planning and strategy, productivity improvement, quality assurance and quality control. Management consulting providers undertake processes where human capital is the major input. They make available the knowledge and skills of their employees, often on an assignment basis, where an individual or team is responsible for the delivery of services to the client. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The management consulting services market research report is one of a series of new reports from The Business Research Company that provides management consulting services market statistics, including management consulting services industry global market size, regional shares, competitors with a management consulting services market share, detailed management consulting services market segments, market trends and opportunities, and any further data you may need to thrive in the management consulting services industry. This management consulting services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

Cloud billing refers to a combination of cloud computing and electronic billing. Many firms are broadening their horizons by implementing an on-premises billing infrastructure. Cloud billing is transforming the computer system, allowing for greater billing flexibility and easier data access. The main types of cloud billing are subscription billing, metered billing, cloud service billing, provisioning, and others. Subscription billing is a billing strategy that allows businesses to bill customers for a certain service or product on a set schedule. The different deployment types include private cloud, public cloud and are employed in large enterprises and SMEs. It is used in account management, revenue management, customer management, and others and is implemented in various verticals such as BFSI, telecommunications and ITES, consumer goods and retail, healthcare and life sciences, and others. The global cloud billing market is segmented - 1) By Type: Subscription Billing, Metered Billing, Cloud Service Billing, Provisioning, Other Types 2) By Deployment Type: Private Cloud, Public Cloud 3) By Organization Size: Large Enterprises, SMEs 4) By Application: Account Management, Revenue Management, Customer Management, Other Applications 5) By Vertical: BFSI, Telecommunications And ITES, Consumer Goods And Retail, Healthcare and life sciences, Other Verticals The global cloud billing market size will grow from $7.01 billion in 2022 to $8.24 billion in 2023 at a compound annual growth rate (CAGR) of 17.5%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the global cloud billing industry is expected to grow to $15.85 billion in 2027 at a CAGR of 17.8%. The rising need for lower capital and operating expenditure is expected to drive the growth of the cloud billing market in the coming years. With the advent of the cloud, billing transitioned from a separate back-office product to an essential component of the entire quote-to-cash procedure. Cloud billing allows businesses to save costs while also allowing them to give excellent customer service. For instance, according to a Flexera report published in 2021, 93% of companies are using some type of cloud-based system, and 73% preparing to optimize existing cloud usage for cost savings. Therefore, the rising need for lower capital and operating expenditure fuels the growth of the cloud billing market. Major players in the cloud billing market report are Aria System Inc., Amdocs Inc., Oracle Corporation, NEC Corporation, Jamcracker, IBM Corporation, CGI Group Inc., SAP SE, Zuora Inc., BillingPlatform Corp., Recurly, Cerillion, ConnectWise, AppDirect, Chargebee, RecVue, Chargify, Salesforce, Orbitera Inc., and Amazon Web Service Inc., Advancements in technology are shaping the cloud billing market. Major companies operating in the cloud billing sector are focused on developing technological solutions for cloud billing to accelerate business growth. For instance, in November 2020, Salesforce, an American cloud-based software company launched Revenue Cloud, based on multi-cloud billing technology to help companies to track revenue lifecycle. Revenue Cloud, which is part of Salesforce's Customer 360 platform, combines the firm's existing partner relationship management (PRM), CPQ and Billing, and B2B commerce solutions into a single solution. In February 2020, Salesforce, an American cloud-based software company that provides customer relationship management services acquired Vlocity Inc., for $1.3 billion. With its acquisition of Vlocity Inc., Salesforce is taking ownership of the industry cloud. Vlocity Inc., is a US-based software company that offers cloud billing solutions. North America was the largest region in the cloud billing market in 2022. Asia-Pacific is expected to be the fastest region in the forecast period. The regions covered in the cloud billing market analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. The countries covered in the cloud billing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA. The cloud billing market includes revenues earned by entities by providing services such as On-Premise infrastructure, public cloud, virtual private cloud (VPC), hybrid cloud, multi-cloud. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The cloud billing market research report is one of a series of new reports from The Business Research Company that provides cloud billing market statistics, including cloud billing industry global market size, regional shares, competitors with a cloud billing market share, detailed cloud billing market segments, market trends and opportunities, and any further data you may need to thrive in the cloud billing industry. This cloud billing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

Cloud-based contact center refers to an application that is hosted on a web server and used by businesses to answer incoming and outgoing client calls. Cloud contact centres provide communication via a variety of platforms, including voice, email, social media, and chat, from any place and on any device. It is a full set of technologies, applications, and cloud-hosted solutions for contact centers in large companies which need multiple communication modes (such as messaging and phone calls), complex call routing, staff management, and analytics. The main types of cloud based contact centers are automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, analytics, and reporting. A telephone system that automatically receives incoming calls and sends them to an available agent is known as automated call distribution. The different components include services, and solutions and are deployed in public, private, and hybrid clouds. It is used in call routing and queuing, data integration and recording, chat quality and monitoring, real-time decision making, and workforce optimization and is implemented in various sectors such as banking, financial services and insurance (BFSI), IT and telecom, media, and entertainment, retail, logistics, and transport, healthcare, others. The global cloud based contact center market is segmented - 1) By Type: Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics And Reporting 2) By Component: Solution, Services 3) By Deployment: Public, Private, Hybrid 4) By Application: Call Routing And Queuing, Data Integration And Recording, Chat Quality And Monitoring, Real-Time Decision Making, Workforce Optimization 5) By End-User: Banking, Financial Services and Insurance (BFSI), IT And Telecom, Media And Entertainment, Retail, Logistics And Transport, Healthcare, Other End Users The global cloud based contact center market size will grow from $19.66 billion in 2022 to $24.09 billion in 2023 at a compound annual growth rate (CAGR) of 22.5%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the cloud based contact center is expected to grow to $53.6 billion in 2027 at a CAGR of 22.1%. The rising adoption of cloud based call centers is projected to drive the growth of the cloud based contact center market in the coming years. A network-based service in which a provider owns and controls contact center technology is known as cloud-based call centers. Cloud based call centers provide innovative solutions to address the company issues and remote services to enterprises on a subscription basis. According to CallMiner report 2020, a US-based software company develops speech analytics and interaction analytics software, to enhance the customer experience, 66% of call centers and contact centers seek to invest in advanced analytics. Therefore, the rising adoption of cloud based call centers fuels the cloud based contact center market growth. Major players in the cloud based contact center market are Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Avaya Contact Center (Avaya Group), Connect First Inc., Five9 Inc., 8X8 Inc., Aspect Software, RingCentral Inc., NICE Systems Ltd., Ameyo, Aircall SAS, Amazon Web Services Inc., Vocalcom Group, TalkdeskInc., Vonage, Serenova, Content Guru, Evolve IP, TCN Inc., Tata Consultancy Services Limited., and Worldline. The growing technological advancements are shaping the cloud based call center market. Major companies operating in the cloud based call center sector are focused on developing technological solutions for cloud based call centers to strengthen their position in the industry. For instance, in April 2020, ServiceNow, a US-based software company, launched Contact-Center-as-a-Service working on artificial intelligence to provide IT supports in contact centers to increase the efficiency of operation at a lower cost. ServiceNow’s Cloud Call Center solutionoffers native integration of natural language AI technology, Lex, transcribe, IT workflow, and service desk capabilitiestautomate support tasks to improve both the caller and agent experience. In August 2020, TTEC Holdings a US-based customer experience technology and services company acquired VoiceFoundry for an undisclosed amount. The acquisition aims to create an end-to-end delivery solution for Amazon connect. Voice Foundry is a US-based company that is focused design and delivery of Amazon Connect, a cloud based enterprise contact center solution used around the globe, and is focused on helping businesses to improve customer engagement while maximizing the benefits of the cloud. North America was the largest region in the cloud based contact center market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud based contact center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the cloud based contact center market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The cloud-based contact center market includes revenues earned by entities by providng automated call routing and multiple communication platforms. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The cloud based contact center market research report is one of a series of new reports from The Business Research Company that provides cloud based contact center market statistics, including cloud based contact center industry global market size, regional shares, competitors with a cloud based contact center market share, detailed cloud based contact center market segments, market trends and opportunities, and any further data you may need to thrive in the cloud based contact center industry. This cloud based contact center market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The cloud orchestration refer to the process of automating the tasks required to manage workload operations and connections on private and public clouds. Automated tasks and processes are put into a workflow by cloud orchestration technologies to perform specific business functions. Policy enforcement is a feature of cloud orchestration tools that ensures that processes have the necessary permissions to execute or connect to a workload. The main types of services in cloud orchestration are cloud service automation, training, consulting, integration, support, and maintenance. Cloud service automation refers to processes and tools that help provision and manage cloud computing workloads and services by reducing or eliminating the need for manual labor. The services are deployed through private, public, and hybrid modes by small and medium-sized enterprises and large enterprises. The various end-users include healthcare and life sciences, transportation and logistics, government and defense, IT and telecom, retail, and manufacturing. The global cloud orchestration market is segmented - 1) By Service Type: Cloud Service Automation, Training, Consulting, And Integration, Support And Maintenance 2) By Deployment Mode: Private, Public, Hybrid 3) By Organization Size: Small And Medium Enterprises (SMEs), Large Enterprises 4) By End-User: Healthcare And Life Sciences, Transportation And Logistics, Government And Defense, IT And Telecom, Retail, Manufacturing, Other End Users The global cloud orchestration market size will grow from $14.87 billion in 2022 to $17.29 billion in 2023 at a compound annual growth rate (CAGR) of 16.3%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the cloud orchestration is expected to grow to $32.1 billion in 2027 at a CAGR of 16.7%. The increase in dominance of cloud-based applications is expected to propel the growth of the cloud orchestration market over the coming years. Cloud-based applications offer major benefits to the customer, such as cost-effectiveness, easy integration, implementation, and lower cost of purchase. Cloud applications also help enterprises standardise system configurations and automate IT support processes. Cloud orchestration is used to provision, deploy, or start servers; acquire and assign storage space; manage networking; construct virtual machines; and gain access to certain applications on cloud services. For instance, according to InfoWorld, a US-based IT media business, global spending on public cloud services and infrastructure will reach around $500 billion by 2023. Thus, the increasing adoption of cloud-based applications is contributing to the cloud orchestration market growth. Major players in the cloud orchestration market are Geminare Incorporated, Infrascale Inc., RackWare, Unitrends Inc., CloudVelox, Zerto Ltd., IBM Corporation, Hewlett Packard Enterprise Company, VMware Inc., Apptio Inc., Microsoft, Flexera, Scalr, Actifio, Veritas, CloudEndure, Oracle Corporation, Cisco Systems Inc., and Amazon Web Services. Automated cloud orchestration and optimization is a key trend gaining popularity in the cloud orchestration market. Cloud automation is the process of using automated tools and processes to execute workflows in a cloud environment. It helps enterprises reduce the amount of manual work required by IT teams by automating cloud-related tasks, such as application deployment. Cloud orchestration and optimization enable enterprises to effectively manage the complications attached to interconnected services across different applications. For instance, in November 2021, Ericsson, a US-based information and communication technology company, launch an intelligent automation platform for smarter networks. An intelligent automation platform is an open service management and orchestration product that offers network optimization which enhances the customer experience. Ericsson Intelligent Automation Platform provides Open RAN-compliant service management and orchestration capabilities, advancing automation with support for a variety of vendors and numerous radio access network technologies and also provides an open software development framework that enables CSPs and other parties to create apps (rApps) with new services, enabling ecosystem innovation. In January 2022, Google LLC, a US-based technology company, acquired Siemplify for an undisclosed amount. Through this acquisition, Google aimed to integrate security orchestration, automation, and response (SOAR) capabilities into its own Google Chronicle security solution. Siemplify is a US-based security orchestration, automation, and response (SOAR) provider. North America was the largest region in the cloud orchestration market in 2022. The regions covered in the cloud orchestration market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the cloud orchestration market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The cloud orchestration market includes revenues earned by entities by providing various cloud orchestration services such as deploying servers, acquiring & assign storage capacity, managing networking, and creating VMs to manage the interconnections and interactions among workloads on public and private cloud infrastructure. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The cloud orchestration market research report is one of a series of new reports from The Business Research Company that provides cloud orchestration market statistics, including cloud orchestration industry global market size, regional shares, competitors with a cloud orchestration market share, detailed cloud orchestration market segments, market trends and opportunities, and any further data you may need to thrive in the cloud orchestration industry. This cloud orchestration market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Cloud advertising is a type of digital marketing using cloud platforms to reach consumers for better and more effective advertisements of brands and services. The main types of cloud advertising include public cloud, private cloud, and hybrid cloud. A public cloud advertising platform offers services in which multiple organisations share cloud advertising services where each organization’s data and applications are inaccessible to others over the internet. Public cloud advertising services are owned by third-party service providers. The different cloud advertising services include business process as a service (BPaaS), platform as a service (PaaS), infrastructure as a service (IaaS), and software as a service (SaaS). The different cloud advertising user groups include small and mid-size enterprises (SMEs) and large enterprises. The end-users of cloud advertising include retail, media and entertainment, IT and telecom, BFSI, government and other end-users. The global cloud advertising market is segmented - 1) By Type: Public Cloud, Private Cloud, Hybrid Cloud 2) By Service: Business Process as a Service (BPaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS) 3) By User Group: Small And Mid-Size Enterprises (SMEs), Large Enterprises 4) By End-Users: Retail, Media and Entertainment, IT and Telecom, BFSI, Government, Other End-users The global cloud advertising market size will grow from $75.92 billion in 2022 to $85.64 billion in 2023 at a compound annual growth rate (CAGR) of 12.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the cloud advertising is expected to grow to $138.36 billion in 2027 at a CAGR of 12.7%. Rapid growth in the number of internet users is significantly driving the growth of the cloud advertising market. The internet is a global network system of connected computers for sharing information, communication, and accessing data resources using an internet connection. Cloud advertising offers a cloud-based online display of advertising campaigns using the internet and social media platforms. So, the increase in the number of internet users is creating more customer engagement in cloud advertising platforms. For instance, according to the Telecom Regulatory Authority of India, the number of Internet users increased from 776.45 million in September 2020 to 825.30 million in March 2021. Therefore, rapid growth in the number of internet users is contributing to the cloud advertising market growth. Major players in the cloud advertising market are Amazon Web Services, Adobe Systems Incorporated, Salesforce, SAP, IBM Corporation, Oracle, Google, Imagine Communications, Marin Software, Rackspace Technology, Microsoft Corporation, Viant Technology, Hewlett-Packard Enterprise Development LP, Sprinklr, InMobi, and Acquia Inc. Technological advancements are the key trends significantly shaping the cloud advertising market. As there is a growing demand for cloud advertising, the key players operating in the cloud advertising market are focusing on developing advanced technological solutions to lead the market. Cloud advertising with advanced technologies such as data science, AI, and machine learning will improve customer advertisement experience and engagement. For instance, in September 2021, Salesforce, a US-based cloud software company, introduced AI-powered features to the Marketing Cloud as a real-time engagement tool to improve personalised messaging and optimise marketing impacts and customer engagement in real-time. In May 2021, Vungle Web Design, a US-based mobile advertising and app monetization company, acquired TreSensa Technologies. This acquisition will help Vungle accelerate its vision of being the only mobile marketing platform that provides a complete app growth cycle and provides the exposure of expertise through platform-based creative technology. TreSensa Technologies is a US-based company that helps to design playable interactive ads and fully customizable game-play ads through a cloud-based Mobile Ad Suite technology platform. North America was the largest region in the cloud advertising market in 2022. Asia-Pacific is expected to be the fastest growing region in the forecast period. The regions covered in the cloud advertising market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the cloud advertising market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The cloud advertising market includes revenues earned by entities by providing services and solutions such as data capturing, document management, document processing, data securtity solutions, and infrastructure maintenance to manage workflow related to online advertising. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The cloud advertising market research report is one of a series of new reports from The Business Research Company that provides cloud advertising market statistics, including cloud advertising industry global market size, regional shares, competitors with a cloud advertising market share, detailed cloud advertising market segments, market trends and opportunities, and any further data you may need to thrive in the cloud advertising industry. This cloud advertising market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

The cloud-based ERP refer to an enterprise resource planning (ERP) system that runs on a cloud platform, allowing organizations to access it over the internet as opposed to an on-premises network. Integrates various departments in an organization and automates essential financial and operational business functions for the smooth flow of communication and information by providing a central database. The main components of cloud-based ERP are solutions and services. Cloud-based ERP solutions meet the requirements of clients while saving time and money. A cloud-based ERP solution, along with reduced cost, allows users across the globe to access business information by connecting to the internet. The different organisation sizes include small and medium-sized enterprises and large enterprises. Private cloud, public cloud, and hybrid clouds are the various cloud-based ERP development models used by various end-use industries such as automotive, aerospace, and defense, retail, banking and financial services, IT and telecommunication, education, government and public sectors, and other end-use industries. The global cloud based erp market is segmented - 1) By Component: Solution, Service 2) By Organization Size: Small And Medium-sized Enterprises, Large Enterprises 3) By Development Model: Private Cloud, Public Cloud, Hybrid Cloud 4) By End-Use Industry: Automotive, Aerospace And Defense, Retail, Banking And Financial Services, IT And Telecommunication, Education, Government And Public Sectors, Other End-Use Industries The global cloud-based ERP market size will grow from $40.49 billion in 2022 to $43.91 billion in 2023 at a compound annual growth rate (CAGR) of 8.5%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the cloud-based ERP is expected to grow to $65.89 billion in 2027 at a CAGR of 10.7%. The growing digitization, IoT adoption, and cloud computing environment all contributed to the expansion of the cloud-based ERP market share. Cloud ERP provides real-time information, helps to gain vital business insights instantly, can improve decision-making in a business and enables better interaction between devices. Also, cloud-based ERP is an affordable option that enables employees to access the system from any device in small to mid-sized businesses. For instance, In January 2021, in a global survey, Software AG, an enterprise software company, announced that results of their global survey stated that 97% of global IT directors reported that their companies went through digital transformation in 2020 and also listed the areas of focus such as Cloud computing (67%), 5G (51%), AI (43%), and Integration (43%) that are of interest in 2021. Major players in the cloud-based ERP market are SAP SE, Microsoft Corporation, Oracle Corporation, IBM Corporation, Infor Inc., Sage Group plc, Aptean, Epicor Software Corporation, Acumatica, Inc., Ramco Systems Limited, Deltek, Plex Systems, Syspro, Unit4, QAD Inc., Workday, Inc., Netsuite Inc., Daffodil Software Ltd., FinancialForce, IQMS (Dassault Systemes), Rootstock Software, IFS AB, Genius Solutions, Inc., OpenPro, Inc., and Koch Industries, Inc. Advancements in technology are significantly shaping the cloud-based ERP market. Advancements in technology are strengthening the growth of cloud-based ERP solutions and services. These cloud-based ERP system technologies will aid in optimizing workflow, improving decision-making and communication, enabling better device interaction, monitoring employee performance, being easily accessible to users, and providing digital assistance to an organization. For instance, in September 2021, Yonyou, a China-based cloud service, and enterprise resource planning (ERP) solutions provider launched the next-generation cloud ERP to enhance the business innovation platform. The newly launched Yonyou BIP is the upgraded architecture ‘1+3+X’, shifting from ‘All-in-One Suite’ to ‘Integrated Service Cluster’ to enhance the ERP solutions in HR, Business and Finance, covering ten major line-of-businesses sales and marketing, and financial services. In April 2020, Koch Industries, Inc., a Kansas-based engineering firm, acquired Infor from Golden Gate Capital for an undisclosed amount. The acquisition brings capabilities to accelerate digital transformation for Koch and provides resources and industry knowledge to Infor to continue growing its expertise in mission-critical software for industries such as manufacturing, healthcare, retail and distribution, and others. Infor is a global leader in business cloud software that develops enterprise ERP software products for various industries. North America was the largest region in the cloud-based ERP market in 2022. The regions covered in the cloud-based ERP market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the cloud-based ERP market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The cloud-based ERP market includes revenues earned by entities by providing software tools to an organization with access to their business-critical applications at any time from any location and provides analytical capabilities, customizable dashboards and reports, vendor-generated updates, and enterprise-level security. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The cloud-based ERP market research report is one of a series of new reports from The Business Research Company that provides cloud-based ERP market statistics, including global cloud-based ERP industry size, regional shares, competitors with a cloud-based ERP market share, detailed cloud-based ERP market segments, market trends and opportunities, and any further data you may need to thrive in the cloud-based ERP industry. This cloud-based ERP market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.