Customer Relationship Management Global Market Report 2024

Global Customer Relationship Management Market Report 2024

Customer Relationship Management Global Market Report 2024 – By Component (Software, Services), By Deployment (On-Premises, Cloud), By Enterprise Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Marketing And Sales Automation, Customer Management, Lead Generation And Customer Retention, Customer Support And Contact Centre, CRM Analytics, Social Media Management), By Vertical (Banking, Financial Services And Insurance (BFSI), Manufacturing, Information Technology And Telecommunications, Retail And Consumer Goods, Healthcare, Government, Transportation And Logistics, Other Vertical) – Market Size, Trends, And Global Forecast 2024-2033

Name: Customer Relationship Management Global Market Report 2024
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Customer Relationship Management Global Market Report 2024

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Customer Relationship Management Global Market Report 2024

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Customer Relationship Management Market Definition

Customer relationship management (CRM) is a strategic approach organizations employ to manage and analyze interactions with current and potential customers. It organizes, automates, and synchronizes sales, marketing, customer service, and technical support processes by enhancing customer satisfaction, streamlining business operations, and fostering long-term customer loyalty and retention.

The main types of components in customer relationship management are software and services. Software refers to the programs and applications used in customer relationship management (CRM), allowing businesses to manage interactions with customers efficiently. These are deployed through on-premises, and cloud and are used in various enterprise sizes such as large enterprises, and small and medium-sized enterprises. These are also used in various applications such as marketing and sales automation, customer management, lead generation, and customer retention, customer support and contact center, CRM analytics, social media management, and by various verticals such as banking, financial services and insurance (BFSI), manufacturing, information technology and telecommunications, retail and consumer goods, healthcare, government, transportation and logistics, others.

Customer Relationship Management Market Segmentation

The customer relationship management market covered in this report is segmented –

1) By Component: Software, Services

2) By Deployment: On-Premises, Cloud

3) By Enterprise Size: Large Enterprises, Small And Medium-Sized Enterprises

4) By Application: Marketing And Sales Automation, Customer Management, Lead Generation And Customer Retention, Customer Support And Contact Centre, CRM Analytics, Social Media Management

5) By Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Information Technology And Telecommunications, Retail And Consumer Goods, Healthcare, Government, Transportation And Logistics, Other Vertical

Global Customer Relationship Management Market Size 2023 to 2028: Graph

Customer Relationship Management Market Size 2024 And Growth Rate

The customer relationship management market size has grown rapidly in recent years. It will grow from $67.14 billion in 2023 to $77.99 billion in 2024 at a compound annual growth rate (CAGR) of 14.3%. The growth in the historic period can be attributed to increasing competition, growing customer expectations, evolving business models, regulatory compliance, rising customer acquisition costs, globalization, changing demographics.

Customer Relationship Management Market Growth Forecast

The customer relationship management market size is expected to see rapid growth in the next few years. It will grow to $135.35 billion in 2028 at a compound annual growth rate (CAGR) of 14.8%. The growth in the forecast period can be attributed to mobile CRM adoption, focus on customer experience, emphasis on data analytics, integration with other business systems, subscription economy growth, rise of social CRM. Major trends in the forecast period include adoption of cloud-based solutions, integration of artificial intelligence, growth in demand for omnichannel platforms, development of mobile applications, collaboration between providers and vendors, expansion of functionalities to include social media, adoption of automation tools, integration with marketing automation platforms.

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Customer Relationship Management Market Driver: Digital Channel Adoption Fuels CRM Market Growth

The growing use of digital channels by customers is expected to propel the growth of the customer relationship management market going forward. Digital channels refer to online means of distributing social content, including owned, paid, and earned media. The use of digital channels is increasing due to accessibility and convenience, expanding internet connectivity, the rise of mobile devices, and advancements in technology, including artificial intelligence, virtual reality, and augmented reality. The digital channels provide businesses diverse opportunities to engage with customers, gather insights, and build lasting relationships. Through effective customer relationship management, which integrates and manages digital channels, businesses can enhance customer satisfaction, drive sales, and achieve long-term success. For instance, in February 2024, according to the Census Bureau, a US-based agency of the federal government, in 2023, U.S. e-commerce sales surged to $1.119 trillion, up 7.6% from 2022, surpassing the overall retail sales growth of 2.1%. Further, E-commerce sales accounted for 22.0% of retail sales, marking the highest penetration rate recorded. Therefore, the growing use of digital channels by customers is driving the growth of the customer relationship management market.

Global Customer Relationship Management Market Major Players

Major companies operating in the customer relationship management market are Microsoft Corporation, IBM Corporation, Oracle Corporation, SAP SE, Hewlett Packard Enterprise Development LP, Salesforce Inc., Adobe Inc., ServiceNow Inc., Amdocs Limited, Sage Group plc, NICE Systems Ltd., HubSpot Inc., Zoho Corporation, Pegasystems Inc., Zendesk Inc., WebMD LLC, Monday.com Ltd., Freshworks Inc., Jive Software, Acquia Inc., Ramco Systems, SugarCRM Inc., Insightly Inc., Copper CRM Inc., Verint Systems Inc., INFOR Inc., Aurea Inc., Nimble

Global Customer Relationship Management Market Trend: Tech Innovations In CRM Enhancing Customer Interactions

Major companies operating in the customer relationship management market are focused on developing advanced software, such as AI Cloud, to optimize customer interactions and improve overall efficiency. AI Cloud is a customer relationship management suite that aims to revolutionize customer relationship management interactions using generative AI models such as Einstein GPT to boost productivity and efficiency. For instance, in June 2022, Salesforce Inc., a US-based cloud-based software company, launched AI Cloud, a suite of capabilities within a customer relationship management platform to enhance customer relationship management. It includes auto-generating personalized emails, chat replies, and content. Developers can benefit from auto-generating code and predicting bugs. This advancement signifies a shift towards more automated and personalized customer interactions, enabling businesses to streamline processes and provide tailored experiences at scale.

Customer Relationship Management Market Merger And Acquisition:

Zillow Group Boosts Real Estate CRM With Follow Up Boss Acquisition

In December 2023, Zillow Group, a US-based real estate marketplace company, acquired Follow Up Boss for an undisclosed amount. Through this acquisition, Zillow Group aims to enhance the real estate industry's buying and selling experience by providing improved tools and services to professionals. Further, Follow Up Boss will continue to operate independently, serving its existing client base, while Zillow Group plans to invest in developing new products and features to support agents and promote business growth. Follow Up Boss is a US-based company specializing in real estate customer relationship management (CRM) software.

Regional Outlook For The Global Customer Relationship Management Market

North America was the largest region in the customer relationship management market in 2023. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer relationship management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the customer relationship management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer relationship management market includes revenues earned by entities by providing services such as customer service, customer experience management, marketing automation, and service automation. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

The customer relationship management market research report is one of a series of new reports from The Business Research Company that provides customer relationship management market statistics, including customer relationship management industry global market size, regional shares, competitors with a customer relationship management market share, detailed customer relationship management market segments, market trends and opportunities, and any further data you may need to thrive in the customer relationship management industry. This customer relationship management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Customer Relationship Management Market Report Forecast and Analysis

Report Attribute	Details
Market Size Value In 2024	$77.99 billion
Revenue Forecast In 2033	$135.35 billion
Growth Rate	CAGR of 14.8% from 2024 to 2033
Base Year For Estimation	2023
Actual Estimates/Historical Data	2018-2023
Forecast Period	2024 - 2028 - 2033
Market Representation	Revenue in USD Billion and CAGR from 2024 to 2033
Segments Covered	1) By Component: Software, Services 2) By Deployment: On-Premises, Cloud 3) By Enterprise Size: Large Enterprises, Small And Medium-Sized Enterprises 4) By Application: Marketing And Sales Automation, Customer Management, Lead Generation And Customer Retention, Customer Support And Contact Centre, CRM Analytics, Social Media Management 5) By Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Information Technology And Telecommunications, Retail And Consumer Goods, Healthcare, Government, Transportation And Logistics, Other Vertical
Regional Scope	Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Country Scope	The countries covered in the report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain. Additional countries that can be covered in the report for an additional fee: Bangladesh, Thailand, Vietnam, Malaysia, Singapore, Philippines, Hong Kong, New Zealand, Mexico, Chile, Argentina, Colombia, Peru, Austria, Belgium, Denmark, Finland, Ireland, Netherlands, Norway, Portugal, Sweden, Switzerland, Czech Republic, Poland, Romania, Ukraine, Saudi Arabia, Israel, Iran, Turkey, UAE, Egypt, Nigeria, South Africa.
Key Companies Profiled	Microsoft Corporation; IBM Corporation; Oracle Corporation; SAP SE; Hewlett Packard Enterprise Development LP; Salesforce Inc; Adobe Inc; ServiceNow Inc; Amdocs Limited; Sage Group plc; NICE Systems Ltd; HubSpot Inc; Zoho Corporation; Pegasystems Inc; Zendesk Inc; WebMD LLC; Monday.com Ltd; Freshworks Inc; Jive Software; Acquia Inc; Ramco Systems; SugarCRM Inc; Insightly Inc; Copper CRM Inc; Verint Systems Inc; INFOR Inc; Aurea Inc; Nimble
Customization Scope	Request for Sample
Pricing And Purchase Options	Explore Purchase Options

1. Executive Summary

2. Customer Relationship Management Market Characteristics

3. Customer Relationship Management Market Trends And Strategies

4. Customer Relationship Management Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market

4.2. Ukraine-Russia War Impact On The Market

4.3. COVID-19 Impact On The Market

5. Global Customer Relationship Management Market Size and Growth

5.1. Global Customer Relationship Management Market Drivers and Restraints

5.1.1. Drivers Of The Market

5.1.2. Restraints Of The Market

5.2. Global Customer Relationship Management Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)

5.3. Global Customer Relationship Management Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Relationship Management Market Segmentation

6.1. Global Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Software

Services

6.2. Global Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

On-Premises

Cloud

6.3. Global Customer Relationship Management Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Large Enterprises

Small And Medium-sized Enterprises

6.4. Global Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Marketing And Sales Automation

Customer Management

Lead Generation And Customer Retention

Customer Support And Contact Centre

CRM Analytics

Social Media Management

6.5. Global Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Banking, Financial Services And Insurance (BFSI)

Manufacturing

Information Technology And Telecommunications

Retail And Consumer Goods

Healthcare

Government

Transportation And Logistics

Other Vertical

7. Customer Relationship Management Market Regional And Country Analysis

7.1. Global Customer Relationship Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

7.2. Global Customer Relationship Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Relationship Management Market

8.1. Asia-Pacific Customer Relationship Management Market Overview

Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

8.2. Asia-Pacific Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8.3. Asia-Pacific Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8.4. Asia-Pacific Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Relationship Management Market

9.1. China Customer Relationship Management Market Overview

9.2. China Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

9.3. China Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

9.4. China Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Relationship Management Market

10.1. India Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

10.2. India Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

10.3. India Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Relationship Management Market

11.1. Japan Customer Relationship Management Market Overview

11.2. Japan Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11.3. Japan Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11.4. Japan Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Relationship Management Market

12.1. Australia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12.2. Australia Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12.3. Australia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Relationship Management Market

13.1. Indonesia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13.2. Indonesia Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13.3. Indonesia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Relationship Management Market

14.1. South Korea Customer Relationship Management Market Overview

14.2. South Korea Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14.3. South Korea Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14.4. South Korea Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Relationship Management Market

15.1. Western Europe Customer Relationship Management Market Overview

15.2. Western Europe Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15.3. Western Europe Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15.4. Western Europe Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Relationship Management Market

16.1. UK Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16.2. UK Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16.3. UK Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Relationship Management Market

17.1. Germany Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17.2. Germany Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17.3. Germany Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Relationship Management Market

18.1. France Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18.2. France Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18.3. France Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Relationship Management Market

19.1. Italy Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19.2. Italy Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19.3. Italy Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Relationship Management Market

20.1. Spain Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20.2. Spain Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20.3. Spain Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Relationship Management Market

21.1. Eastern Europe Customer Relationship Management Market Overview

21.2. Eastern Europe Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21.3. Eastern Europe Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21.4. Eastern Europe Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Relationship Management Market

22.1. Russia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22.2. Russia Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22.3. Russia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Relationship Management Market

23.1. North America Customer Relationship Management Market Overview

23.2. North America Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23.3. North America Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23.4. North America Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Relationship Management Market

24.1. USA Customer Relationship Management Market Overview

24.2. USA Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24.3. USA Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24.4. USA Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Relationship Management Market

25.1. Canada Customer Relationship Management Market Overview

25.2. Canada Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25.3. Canada Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25.4. Canada Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Relationship Management Market

26.1. South America Customer Relationship Management Market Overview

26.2. South America Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26.3. South America Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26.4. South America Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Relationship Management Market

27.1. Brazil Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27.2. Brazil Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27.3. Brazil Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Relationship Management Market

28.1. Middle East Customer Relationship Management Market Overview

28.2. Middle East Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28.3. Middle East Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28.4. Middle East Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Relationship Management Market

29.1. Africa Customer Relationship Management Market Overview

29.2. Africa Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29.3. Africa Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29.4. Africa Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Relationship Management Market Competitive Landscape And Company Profiles

30.1. Customer Relationship Management Market Competitive Landscape

30.2. Customer Relationship Management Market Company Profiles

30.2.1. Microsoft Corporation

30.2.1.1. Overview

30.2.1.2. Products and Services

30.2.1.3. Strategy

30.2.1.4. Financial Performance

30.2.2. IBM Corporation

30.2.2.1. Overview

30.2.2.2. Products and Services

30.2.2.3. Strategy

30.2.2.4. Financial Performance

30.2.3. Oracle Corporation

30.2.3.1. Overview

30.2.3.2. Products and Services

30.2.3.3. Strategy

30.2.3.4. Financial Performance

30.2.4. SAP SE

30.2.4.1. Overview

30.2.4.2. Products and Services

30.2.4.3. Strategy

30.2.4.4. Financial Performance

30.2.5. Hewlett Packard Enterprise Development LP

30.2.5.1. Overview

30.2.5.2. Products and Services

30.2.5.3. Strategy

30.2.5.4. Financial Performance

31. Customer Relationship Management Market Other Major And Innovative Companies

31.1. Salesforce Inc.

31.2. Adobe Inc.

31.3. ServiceNow Inc.

31.4. Amdocs Limited

31.5. Sage Group plc

31.6. NICE Systems Ltd.

31.7. HubSpot Inc.

31.8. Zoho Corporation

31.9. Pegasystems Inc.

31.10. Zendesk Inc.

31.11. WebMD LLC

31.12. Monday.com Ltd.

31.13. Freshworks Inc.

31.14. Jive Software

31.15. Acquia Inc.

32. Global Customer Relationship Management Market Competitive Benchmarking

33. Global Customer Relationship Management Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Customer Relationship Management Market

35. Customer Relationship Management Market Future Outlook and Potential Analysis

35.1 Customer Relationship Management Market In 2028 - Countries Offering Most New Opportunities

35.2 Customer Relationship Management Market In 2028 - Segments Offering Most New Opportunities

35.3 Customer Relationship Management Market In 2028 - Growth Strategies

35.3.1 Market Trend Based Strategies

35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations

36.2. Currencies

36.3. Historic And Forecast Inflation Rates

36.4. Research Inquiries

36.5. The Business Research Company

36.6. Copyright And Disclaimer

List Of Tables

Table 1: Global Historic Market Growth, 2018-2023, $ Billion

Table 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion

Table 3: Global Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 4: Global Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 5: Global Customer Relationship Management Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 6: Global Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 7: Global Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 8: Global Customer Relationship Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 9: Global Customer Relationship Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 10: Asia-Pacific, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 11: Asia-Pacific, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 12: Asia-Pacific, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 13: China, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 14: China, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 15: China, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 16: India, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 17: India, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 18: India, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 19: Japan, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 20: Japan, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 21: Japan, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 22: Australia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 23: Australia, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 24: Australia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 25: Indonesia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 26: Indonesia, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 27: Indonesia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 28: South Korea, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 29: South Korea, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 30: South Korea, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 31: Western Europe, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 32: Western Europe, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 33: Western Europe, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 34: UK, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 35: UK, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 36: UK, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 37: Germany, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 38: Germany, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 39: Germany, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 40: France, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 41: France, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 42: France, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 43: Italy, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 44: Italy, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 45: Italy, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 46: Spain, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 47: Spain, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 48: Spain, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 49: Eastern Europe, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 50: Eastern Europe, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 51: Eastern Europe, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 52: Russia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 53: Russia, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 54: Russia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 55: North America, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 56: North America, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 57: North America, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 58: USA, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 59: USA, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 60: USA, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 61: Canada, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 62: Canada, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 63: Canada, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 64: South America, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 65: South America, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 66: South America, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 67: Brazil, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 68: Brazil, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 69: Brazil, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 70: Middle East, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 71: Middle East, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 72: Middle East, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 73: Africa, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 74: Africa, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 75: Africa, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 76: Microsoft Corporation Financial Performance

Table 77: IBM Corporation Financial Performance

Table 78: Oracle Corporation Financial Performance

Table 79: SAP SE Financial Performance

Table 80: Hewlett Packard Enterprise Development LP Financial Performance

List Of Figures

Figure 1: Global Historic Market Growth, 2018-2023, $ Billion

Figure 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion

Figure 3: Global Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 4: Global Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 5: Global Customer Relationship Management Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 6: Global Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 7: Global Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 8: Global Customer Relationship Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 9: Global Customer Relationship Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 10: Asia-Pacific, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 11: Asia-Pacific, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 12: Asia-Pacific, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 13: China, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 14: China, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 15: China, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 16: India, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 17: India, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 18: India, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 19: Japan, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 20: Japan, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 21: Japan, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 22: Australia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 23: Australia, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 24: Australia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 25: Indonesia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 26: Indonesia, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 27: Indonesia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 28: South Korea, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 29: South Korea, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 30: South Korea, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 31: Western Europe, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 32: Western Europe, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 33: Western Europe, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 34: UK, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 35: UK, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 36: UK, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 37: Germany, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 38: Germany, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 39: Germany, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 40: France, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 41: France, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 42: France, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 43: Italy, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 44: Italy, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 45: Italy, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 46: Spain, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 47: Spain, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 48: Spain, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 49: Eastern Europe, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 50: Eastern Europe, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 51: Eastern Europe, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 52: Russia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 53: Russia, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 54: Russia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 55: North America, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 56: North America, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 57: North America, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 58: USA, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 59: USA, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 60: USA, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 61: Canada, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 62: Canada, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 63: Canada, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 64: South America, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 65: South America, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 66: South America, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 67: Brazil, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 68: Brazil, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 69: Brazil, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 70: Middle East, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 71: Middle East, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 72: Middle East, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 73: Africa, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 74: Africa, Customer Relationship Management Market, Segmentation By Deployment

, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 75: Africa, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 76: Microsoft Corporation Financial Performance

Figure 77: IBM Corporation Financial Performance

Figure 78: Oracle Corporation Financial Performance

Figure 79: SAP SE Financial Performance

Figure 80: Hewlett Packard Enterprise Development LP Financial Performance

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Frequently Asked Questions

What is the definition of the customer relationship management market?

How will the customer relationship management market drivers and restraints affect the customer relationship management market dynamics? What forces will shape the customer relationship management industry going forward?

The customer relationship management market major growth driver - Digital Channel Adoption Fuels CRM Market Growth. For further insights on the customer relationship management market, request a sample here

What is the forecast market size or the forecast market value of the customer relationship management market?

The customer relationship management market size has grown rapidly in recent years. It will grow from $67.14 billion in 2023 to $77.99 billion in 2024 at a compound annual growth rate (CAGR) of 14.3%. The growth in the historic period can be attributed to increasing competition, growing customer expectations, evolving business models, regulatory compliance, rising customer acquisition costs, globalization, changing demographics. The customer relationship management market size is expected to see rapid growth in the next few years. It will grow to $135.35 billion in 2028 at a compound annual growth rate (CAGR) of 14.8%. The growth in the forecast period can be attributed to mobile CRM adoption, focus on customer experience, emphasis on data analytics, integration with other business systems, subscription economy growth, rise of social CRM. Major trends in the forecast period include adoption of cloud-based solutions, integration of artificial intelligence, growth in demand for omnichannel platforms, development of mobile applications, collaboration between providers and vendors, expansion of functionalities to include social media, adoption of automation tools, integration with marketing automation platforms. For further insights on the customer relationship management market, request a sample here

How is the customer relationship management market segmented?

The customer relationship management market is segmented
1) By Component: Software, Services
2) By Deployment: On-Premises, Cloud
3) By Enterprise Size: Large Enterprises, Small And Medium-Sized Enterprises
4) By Application: Marketing And Sales Automation, Customer Management, Lead Generation And Customer Retention, Customer Support And Contact Centre, CRM Analytics, Social Media Management
5) By Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Information Technology And Telecommunications, Retail And Consumer Goods, Healthcare, Government, Transportation And Logistics, Other VerticalFor further insights on the customer relationship management market, request a sample here

Which region has the largest share of the customer relationship management market? What are the other regions covered in the report?

North America was the largest region in the customer relationship management market in 2023. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer relationship management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. For further insights on the customer relationship management market, request a sample here.

Who are the major players in the customer relationship management market?

What are the key trends in the customer relationship management market?

Major trend in the customer relationship management market - Tech Innovations In CRM Enhancing Customer Interactions. For further insights on the customer relationship management market, request a sample here.

What are the major opportunities in the customer relationship management market? What are the strategies for the customer relationship management market?

For detailed insights on the major opportunities and strategies in the customer relationship management market, request a sample here.

How does the customer relationship management market relate to the overall economy and other similar markets?

For detailed insights on customer relationship management market's relation to the overall economy and other similar markets, request a sample here.

What are the latest mergers and acquisitions in the customer relationship management industry?

For detailed insights on the mergers and acquisitions in the customer relationship management industry, request a sample here.

What are the key dynamics influencing the customer relationship management market growth? SWOT analysis of the customer relationship management market.

For detailed insights on the key dynamics influencing the customer relationship management market growth and SWOT analysis of the customer relationship management industry, request a sample here.