Telecom Managed Services Global Market Report 2023 – By Service Type (Managed Data Center, Managed Network Services, Managed Data and Information Services, Managed Mobility Services, Managed Communications Services, Managed Security Services), By Deployment Model (On-Premise, Cloud), By Organization Size (Large Enterprises, Small and Medium Enterprises (SMEs)) – Market Size, Trends, And Global Forecast 2023-2032

A managed service is any task that a third party handles, often in the context of business IT services. Managed services are a way to outsource general tasks to an expert to reduce costs, improve service quality, or free up internal teams to do work specific to the business. Managed services are cost-effective, provide more capability to company end-users, allow teams to focus on business core competencies, and allow in-house IT to focus on more strategic IT programs. The main types of services in managed services are managed security services, managed network services, managed data center and IT infrastructure services, managed communication, and collaboration services, managed mobility services, managed information services, and others. Managed security services are used to provide maintenance, audits, and security governance to enterprises. The different deployment modes include cloud, and on-premises, and involve various organization sizes such as large enterprises, and small and medium-sized enterprises (SMEs). It is implemented in several sectors, including BFSI, IT and telecom, retail and consumer goods, manufacturing, government, healthcare and life sciences, energy and utilities, and media and entertainment, among others. The global managed services market is segmented - 1) By Service Type: Managed Security Services, Managed Network Services, Managed Data Center And IT Infrastructure Services, Managed Communication And Collaboration Services, Managed Mobility Services, Managed Information Services, Other Service Types 2) By Deployment model: Cloud, On-Premises 3) By Organizational Sizes: Large Enterprises, Small And Medium-sized Enterprises (SMEs) 4) By Application: BFSI, IT And Telecom, Retail And Consumer Goods, Manufacturing, Government, Healthcare And Life Sciences, Energy And Utilities, Media And Entertainment, Other Applications The global managed services market size will grow from $261.14 billion in 2022 to $285.02 billion in 2023 at a compound annual growth rate (CAGR) of 9.1%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the global managed services is expected to grow to $417.53 billion in 2027 at a CAGR of 10.0%. The rise in demand for secure IT infrastructure is contributing to the growth of the managed services market. IT infrastructure refers to the collection of components required for the management and operation of information technology businesses. A managed service provider (MSP) provides network, application, infrastructure, and security services to clients through continuous and frequent support and active management of their facilities, in their MSP's data center (hosting), or a third-party data center. IT firms are making many organizational changes to safeguard their IT technology assets, save money, and implement next-generation infrastructure technology and hybrid-cloud models. Key players in the market are focusing to launch solutions for securing IT infrastructure. For instance, in April 2020, Accurics, Inc., a US-based cloud infrastructure security company launched a cloud infrastructure security ubiquitous that delivers and manages complexity, consistency, and drift. Therefore, the rise in demand for secure IT infrastructure is driving the managed services market. Major players in the managed services market are IBM, Fujitsu Global, Accenture, Atos SE, Cisco, DXC Technology Company, Tata Consultancy Services Limited, Rackspace Technology, AT&T, Verizon, Dimension Data, Infosys, HCL Technologies, Ericsson, GTT Communications, NTT Data Inc., Happiest Minds, Huawei Technologies Co. Ltd., Nokia, CenturyLink, Wipro Limited, Cognizant, Capgemini, Business Technology Partners LLP, Deloitte AG, Secureworks Inc., Alert Logic, BAE Systems, and Microland, Intact Technology. The integration of the latest technologies in existing and new business infrastructures has emerged as a key trend in the managed services market. Major companies operating in the managed services sector are focused on integrating new technologies in their businesses to strengthen their position. For instance, in October 2021, Zylo, a US-based SaaS management platform launched Zylo Managed Services. With Zylo Managed Services, businesses can hire skilled consultants to set up best-in-class SaaS management processes rapidly, freeing up IT and procurement employees. Zylo offers two Managed Services packages including Zylo SaaS Manager and Zylo SaaS Negotiator. Zylo SaaS Manager offers skilled SaaS management consultants to aid organizations to establish and manage internal business systems and procedures of record for their SaaS products. Zylo SaaS Negotiator offers a skilled SaaS Negotiator to handle all aspects of the SaaS contract and commercial discussions. In January 2021, IBM, a US-based computer hardware company, acquired Taos Mountain Inc. for an undisclosed amount. Through this acquisition, IBM intends to enter into the cloud professional services market and expand its position in North America. Taos Mountain Inc. is a US-based company that provides cloud-managed services. North America was the largest region in the managed services market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the managed services market analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the managed services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The managed services market includes revenues earned by entities by providing managed services that allow the end-users to focus on using a service rather than setting up the service. Managed services are provided by managed service providers that assist businesses in IT infrastructure and tasks, communication and collaboration, regular maintenance, management, and support of IT functions and processes on regular basis. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The managed services market research report is one of a series of new reports from The Business Research Company that provides managed services market statistics, including managed services market industry global market size, regional shares, competitors with managed service market share, detailed managed services market segments, market trends and opportunities, and any further data you may need to thrive in the managed services market industry. This managed services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Commercial services refer to businesses that provide that perform support activities for the day-to-day operations of other businesses or organizations. These services assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. Great customer service leads to better customer loyalty, higher revenue, and lower costs. The main types of commercial services are office administrative services, facilities support services, employment services, business support services, travel arrangement and reservation services, waste management and remediation services, investigation and security services, services to buildings and dwellings, and other support services. Office administration refers to a set of day-to-day operations linked to the upkeep of office space, financial management, record keeping and billing, personal development, physical distribution, and logistics. The different modes include online, and offline and involve various service types such as hard services, soft services, and other services. The global commercial services market is segmented - 1) By Type: Office Administrative Services, Facilities Support Services, Employment Services, Business Support Services, Travel Arrangement And Reservation Services, Waste Management And Remediation Services, Investigation And Security Services, Services to Buildings And Dwellings, Other Support Services 2) By Mode: Online, Offline 3) By Service Type: Hard Services, Soft Services, Other Services Subsegments Covered: Business Management Services, Hospitality Management Services, Health Management Services, Other Office Administrative Services, Maintenance Services, Security & Guard Services, Reception Services, Other Facilities Support Services, Employment Placement Agencies, Executive Search Services, Temporary Help Services, Professional Employer Organizations, Document Preparation Services, Telephone Call Centers, Business Service Centers, Collection Agencies, Credit Bureaus, Other Business Support Services, Travel Agencies, Tour Operators, Convention And Visitors Bureaus, Other Travel Arrangement And Reservation Services, Waste Collection, Waste Treatment And Disposal, Remediation Services, Other Waste Management Services, Investigation, Guard, And Armored Car Services, Security Systems Services, Exterminating And Pest Control Services, Janitorial Services, Landscaping Services, Carpet And Upholstery Cleaning Services, Other Services to Buildings And Dwellings, Packaging And Labeling Services, Convention And Trade Show Organizers, All Other Support Services The global commercial services market size will grow from $5152.37 billion in 2022 to $5696.44 billion in 2023 at a compound annual growth rate (CAGR) of 10.6%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The size of commercial services market is expected to grow to $8015.14 billion in 2027 at a CAGR of 8.9%. Increasing urbanization in search of better living standards and higher job opportunities will drive the commercial services market. With the increase in the concentration of people moving to urban cities, the need for job creation will also increase, enabling more job opportunities and higher disposable income. Urbanization leads to more, better and more inclusive jobs in cities around the world, generating higher demand for commercial services companies. According to UN estimates, the proportion of the world population living in urban areas is expected to increase from 55% in 2018 to 68% by 2050. Therefore, the increase in urban population is expected to drive the growth of the commercial services market. Major companies in the commercial services market include BCD Travel, Randstad Holding NV, Adecco Group, Travel Leaders Group, TUI Group, Recruit Holdings, ManpowerGroup Inc., Waste Management Inc., Securitas AB, and Veolia Environment SA. Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs xx. Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, and decision-making. This technology enables the handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs. It also helps manage support tickets in bulk and provides multi-language support, and auto-responding to bulk emails. According to a study by Oracle, nearly 8 out of 10 businesses have already implemented or planning to adopt artificial intelligence in customer support in 2020. Some of the companies using artificial intelligence in customer support include China Merchant Bank, Fiat Argentina, Toshiba France, and KLM airlines. Asia-Pacific was the largest region in the commercial services market in 2022. Western Europe was the second-largest region in the commercial services market. The regions covered in the commercial services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. The countries covered in the commercial services market report are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela, Vietnam. The commercial services market consists of revenues earned by entities that provide services such as business management services, hospitality management services, health management services, maintenance services, reception services, document preparation services, and security systems services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The commercial services market research report is one of a series of new reports from The Business Research Company that provides commercial services market statistics, including commercial services industry global market size, regional shares, competitors with a commercial services market share, detailed commercial services market segments, market trends and opportunities, and any further data you may need to thrive in the commercial services industry. This commercial services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The IoT managed services are services that aid in IoT environment management. It defines a suitable business strategy for digital transformation and enables organizations to bring together the right mix of IoT products and solutions. IoT managed services offer systematic solutions to business problems, boost operational efficiency, and open up new markets. The main type of IoT managed services are infrastructure management services, security management services, network management services, data management services, and device management services. Security management services are used to provide a foundation for an organization’s cybersecurity strategy. Security managed services locate and safeguard a company’s or group’s resources and procedures. The end-users using these services are automotive & transport, IT & telecom, healthcare, BFSI manufacturing, and others, and different organization size are SMEs and large enterprises. The global iot managed services market is segmented - 1) By Service Type: Infrastructure Management Services, Security Management Services, Network Management Services, Data Management Services, Device Management Services 2) By End-Users: Automotive And Transport, Information Technology And Telecom, Healthcare, Banking, Financial Services, And Insurance (BFSI), Manufacturing, Other End-Users 3) By Organization Size: Small And Medium Enterprises, Large Enterprises The global iot managed services market size will grow from $60.28 billion in 2022 to $76.21 billion in 2023 at a compound annual growth rate (CAGR) of 26.4%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the iot managed services is expected to grow to $178.05 billion in 2027 at a CAGR of 23.6%. The increasing use of IoT managed services solutions in the automotive, electronic goods, and information and telecommunications industries will propel the growth of the IoT managed services market. The primary factors boosting the IoT managed services are the present long-term evolution (LTE) deployment and technical developments in numerous areas. IoT-managed services are widely used in the automotive, consumer electronics, and telecom industries. For instance, in 2020, 91% of the cars sold in the US were IoT-connected which is 13 million IoT-connected vehicles and is expected to reach 115 million by 2025. The IoT in the cars can predict car maintenance by collecting data from sensors, assessing any issues, communicating the information through the cloud, and then informing the driver. The predictive analysis of car maintenance increases the use of IoT in automotive. Therefore, the increasing use of IoT managed services solutions in the automotive, electronic goods, and information and telecommunications industries will drive the IoT managed services market growth. Major players in the IoT managed services market are Cisco Systems Inc., IBM Corporation, HCL Technologies Ltd., HARMAN International, Cognizant Technology Solutions Corporation, GOOGLE Inc., Infosys Limited, Wipro Limited, Microsoft Corporation, Tata Consultancy Services, Tech Mahindra Limited, Accenture PLC, Oracle Corporation, Intel Security Group, Hewlett Packard Enterprise Co, Tieto Corporation, Virtusa Corporation, Qualcomm Incorporated and AT&T. Technological advancements are a key trend gaining popularity in the IoT managed services market. Modern cloud-based technology has helped IoT-managed services companies ensure data is backed up and protected in a secure and safe location. Cloud-based services for connecting, monitoring, and managing IoT devices are presented. Cloud providers provide IoT services that combine required features into a complete solution that includes connectivity between devices and the cloud, data processing from devices, and interaction with connected devices via the application. For instance, in February 2021, NXP Semiconductors N.V, a secure Internet-of-Things (IoT) embedded solutions provider, introduced a new EdgeLock 2GO IoT cloud service platform that securely deploys and manage security of IoT devices and services. For IoT device manufacturers and service providers, EdgeLock 2GO and EdgeLock SE050 deliver an end-to-end security solution, from edge to cloud. In July 2021, Taoglas, a United States-based provider of digital transformation using IoT, acquired Smartsensor Technologies for an undisclosed amount. With this acquisition, the company provides the opportunity to expand industrial and enterprise-level IoT services and will accelerate plans for the growth of connected smart services. Smartsensor Technologies is an Australia-based company that provides IoT-managed Services. North America was the largest region in the IoT managed services market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the IoT managed services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the IoT managed services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The IoT managed services market consists of revenues earned by entities by providing IoT connectivity management and IoT hardware solutions. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The IoT managed services market research report is one of a series of new reports from The Business Research Company that provides IoT managed services market statistics, including IoT managed services industry global market size, regional shares, competitors with an IoT managed services market share, detailed IoT managed services market segments, market trends and opportunities, and any further data you may need to thrive in the IoT managed services industry. This IoT managed services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Business support services refer to those outsourced administrative services that help business organizations in the smooth functioning of their operations. These means establishments primarily engaged in rendering services to business establishments on a fee or contract basis, including, but not limited to, advertising and mailing, business maintenance, and management and consulting services. The main types of business support services are document preparation services, telephone call centers, business service centers, collection agencies, credit bureaus, and other business support services. Document preparation service providers offer a variety of services to individuals and corporations, including business and regulatory document preparation, word processing, proofreading, desktop posting, and formatting. The different organization sizes include large enterprises, and small and medium enterprises and are available in various modes such as online, and offline. The global business support services market is segmented - 1) By Type: Document Preparation Services, Telephone Call Centers, Business Service Centers, Collection Agencies, Credit Bureaus, Other Business Support Services 2) By Organisation Size: Large Enterprise, Small and Medium Enterprise 3) By Mode: Online, Offline The global business support services market size will grow from $624.82 billion in 2022 to $681.66 billion in 2023 at a compound annual growth rate (CAGR) of 9.1%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The size of business support services market is expected to grow to $931.35 billion in 2027 at a CAGR of 8.1%. An increase in the establishment of new businesses is expected to propel the growth of the business support services market. Business support services help newly established businesses by providing a range of services. For instance, according to data by the Bureau of the Census, an agency of the U.S. Federal Statistical System of the US Government, nearly 5.4 million new business applications were filed in 2021 in the US, increasing by 22.7% over the previous year from 4.4 million new business applications in 2020. Therefore, the increase in the establishment of new businesses is expected to drive the business support services market going forward. Major companies in the business support services market report are Apple, Teleperformance SE, Equifax Inc., S&P Global Inc., Moodys Corporation, TransUnion, PRA Group, Inc., Intrum AB, WNS (Holdings) Limited, and Transcom WorldWide AB. Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs. Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, and decision-making. This technology enables the handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs. It also helps manage support tickets in bulk and provides multi-language support and auto-responding to bulk emails. According to a study by Oracle, nearly 8 out of 10 businesses have already implemented artificial intelligence in customer support by 2020. Some of the companies using artificial intelligence in customer support include China Merchant Bank, Fiat Argentina, Toshiba France, and KLM airlines. Western Europe was the largest region in the business support services market in 2022. Asia-Pacific was the second-largest region in the business support services market share. The regions covered in the business support services market analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. The countries covered in the business support services market report are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela, Vietnam. The business support services market consists of revenues earned by entities that provide business support services such as telephone answering, telemarketing bureaus and other contact centers, and private mail centers. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The business support services market research report is one of a series of new reports from The Business Research Company that provides business support services market statistics, including business support services industry global market size, regional shares, competitors with a business support services market share, detailed business support services market segments, market trends and opportunities, and any further data you may need to thrive in the business support services industry. This business support services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Services refer to transactions between a buyer and a seller without transferring any physical goods or commodities, involving the use of resources, experience, skill, ingenuity, and intelligence. It mainly involves the use of resources, experience, skill, ingenuity, and intelligence. The main types of services include Civic Services, Real Estate, Leasing, Commercial Services, Personal Services, and Repair and Maintenance. Civic service is defined as a structured period of significant engagement and commitment to the local, national, or international community that is acknowledged and recognized by society, with little or no monetary recompense to the individual. The components including hardware, software, and service. The different modes include online and offline. The global services market is segmented - 1) By Type: Civic Services, Real Estate, Leasing, Commercial Services, Personal Services, Repair and Maintenance 2) By Component: Hardware, Software, Service 2) By Mode: Online, Offline Subsegments Covered: Religious Organizations, NGOs And Charitable Organizations, Political Organizations, Unions And Associations, Real Estate Rental, Real Estate Agency and Brokerage, Automotive Equipment Leasing, Consumer Goods And General Rental Centers, Machinery Leasing, Lessors Of Nonfinancial Intangible Assets, Office Administrative Services, Facilities Support Services, Employment Services, Business Support Services, Travel Arrangement And Reservation Services, Waste Management And Remediation Services, Investigation And Security Services, Services to Buildings And Dwellings, Other Support Services,, Personal Care Services, Death Care Services, Dry-Cleaning And Laundry Services, Other Personal Services, Private Household Services, Automotive Repair and Maintenance, Commercial and Industrial Machinery and Equipment Repair and Maintenance, Electronic and Precision Equipment Repair and Maintenance, Personal Goods Repair And Maintenance The global services market size will grow from $13,978.41 billion in 2022 to $15,223.84 billion in 2023 at a compound annual growth rate (CAGR) of 8.9%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The size of services market is expected to grow to $20,650.56 billion in 2027 at a CAGR of 7.9%. Rapid advances in technology are expected to drive innovation in different sectors of the services industry, thus driving the market during the forecast period. Areas of rapid technological change included electronic equipment, automobiles, and electronics, which in turn will lead to an increase in services for that equipment. Furthermore, technologies such as 3D printing, artificial intelligence, and big data analytics are increasingly being used, resulting in higher productivity, lower operating costs, and higher margins. Lower operating costs lead to higher margins, this allows companies to increase product portfolio and enter new markets by making investments made through cost savings. IoT applications are also being integrated into services to enable services such as remote monitoring, and central feedback systems, and to offer other services. These factors are expected to drive the services market going forward. Major companies in the services market report include BCD Travel, Enterprise Holdings Inc., Randstad Holding NV, Adecco Group, Travel Leaders Group, TUI Group, Recruit Holdings, ManpowerGroup Inc., Berkshire Hathaway Inc., and Waste Management Inc. The outbreak of COVID-19 disease (COVID-19) has acted as a massive restraint on the services market in 2020 as the need for services offered by these establishments declined due to lockdowns imposed by governments globally. COVID-19 is an infectious disease with flu-like symptoms including fever, cough, and difficulty in breathing. The virus was first identified in 2019 in Wuhan, Hubei province of the People's Republic of China, and spread globally including Western Europe, North America, and Asia. Steps by national governments to contain the transmission have resulted in a decline in economic activity with countries entering a state of 'lockdown' and the outbreak had a negative impact on businesses throughout 2020 and into 2021. However, it is expected that the services market will recover from the shock across the forecast period as it is a 'black swan event and not related to ongoing or fundamental weaknesses in the market or the global economy. With companies focusing on core business operations, automated billing systems are widely being used to minimize billing errors and reduce costs. Automated systems generate and send electronic copies of invoices directly to customers. Automated billing systems can result in savings of 60-80% compared to traditional paper-based billing systems. Automated billing systems also enable tracking of unpaid bills, automating payment reminders and recurring invoices, managing discounts, and coupons, and creating of customized invoices. These systems also generate real-time reports on sales, orders, and budgets that help track business performance. Some of the popular automated billing systems include Zoho Invoice, QuickBooks, Invoice2go, and Intacct. Asia-Pacific was the largest region in the services market in 2022. North America was the second-largest region in the services market share. The regions covered in the services market analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. The countries covered in the services market report are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela, Vietnam. The services market consists of revenue earned by entities by providing services to equipment and machinery repairing, promoting or administering religious activities, grant making, advocacy, and providing dry-cleaning and laundry services, personal care services, death care services, pet care services, photofinishing services, and temporary parking services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The services market research report is one of a series of new reports from The Business Research Company that provides services market statistics, including services industry global market size, regional shares, competitors with a services market share, detailed services market segments, market trends, and opportunities, and any further data you may need to thrive in the services industry. This services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Telecom is the exchange of information by electronic and electrical means over a considerable distance. The main types of telecoms are wireless telecommunication carriers, wired telecommunication carriers, communications hardware, and satellite and telecommunication resellers. Wireless communication involves the transmission of information without the help of wires, cables or any other electrical conductors. The various products used include telecom hardware and telecom services for household and commercial applications. The global telecom market is segmented - 1) By Type: Wireless Telecommunication Carriers, Wired Telecommunication Carriers, Communications Hardware, Satellite & Telecommunication Resellers 2) By Application: Household, Commercial 3) By Product: Telecom Hardware, Telecom Services Subsegments Covered: Cellular/Mobile Telephone Services, Wireless Internet Services, Broadband Internet Services, Fixed Telephony Services, Direct-To-Home(DTH) Services, General Communication Equipment, Broadcast Communications Equipment, Telecom Infrastructure Equipment, Satellite Telecommunications, Telecommunication Resellers, Other Satellite & Telecommunication Resellers The global telecom market size grew from $2868.37 billion in 2022 to $3041.8 billion in 2023 at a compound annual growth rate (CAGR) of 6.0%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The telecom market is expected to grow to $3818.42 billion in 2027 at a CAGR of 5.8%. IoT technology adoption by manufacturing and transportation services companies is driving the telecom market in the forecast period. IoT is a network of physical objects such as devices, vehicles, buildings and other items which are embedded with electronics, software, sensors and network connectivity enable these objects to collect and exchange data. For instance, Microsoft and Rolls-Royce have announced a partnership centering on future Rolls-Royce intelligent engines, which will integrate Microsoft Suite into its service solutions to expand its digital capabilities. Smart Grid encompasses inter related technologies entering public use to manage electricity consumption. Thus, IoT technology adoption is expected to expand the demand for telecom services. Major companies in the telecom market include Apple, Verizon Communications, China Mobile, AT&T Inc., Deutsche Telekom AG, Huawei, Comcast Corporation, T-Mobile USA, Inc., China Telecom and Telefonica SA. The telecom industry involved in the provision of national networks across the world is increasingly targeted by hackers, exposing various security issues. The hackers’ main aim is to steal valuable information and use it in their own favor. Despite various measures taken by many national governments resorting to stricter regulatory norms for foreign hardware manufacturers, issues concerning national security continue to rise. The extreme cases of the surveillance include banning the Huawei Company by the USA, Australia, New Zealand, Canada and the UK governments to participate in the provision of 5G network hardware due to security concerns, which stemmed from the Chinese government's use of Huawei's products to spy on people around the world. Hence, these security issues leading to the ban of foreign manufacturers are expected to hinder the growth of the communications hardware in the forecast period, a major segment within the telecom market. Internet TV is gaining acceptance and being preferred by customers in developed and developing markets. The traditional pay-TV industry has been facing severe competition from online video streaming service providers. The low-cost video streaming service providers are threatening the pay-TV business model and forcing traditional pay-TV service providers to offer internet TV services to their subscribers. For example, in November 2021, fuboTV Inc., a sports-first live TV streaming platform, announced that it is acquiring France’s live TV streaming company, Molotov SAS. The acquisition aims at expanding its business globally and for launching its interactive sports and entertainment streaming platform on a global scale. Asia-Pacific was the largest region in the telecom market in 2022. North America was the second largest region accounting of the telecom market. The regions covered in the telecom market are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the telecom market are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela, and Vietnam. The telecom market consists of revenues earned by entities by providing telecommunications services such as operating and maintaining the switching and transmission facilities to provide telecommunications services via airwaves and services for local and long-distance voice calling, sound and video transmission, cable TV, and internet services over fixed-line networks. The telecom market value includes the value of related goods sold by the service provider or included within the service offering. The telecom market also consists of sales of telephone apparatus, and broadcasting and wireless communications hardware. It includes sales of wired and wireless communication hardware equipment. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The telecom market research report is one of a series of new reports from The Business Research Company that provides telecom market statistics, including telecom industry global market size, regional shares, competitors with a telecom market share, detailed telecom market segments, market trends and opportunities, and any further data you may need to thrive in the telecom industry. This telecom market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The telecom cloud refers to a software-defined, highly robust cloud architecture that enables telecommunications companies to launch services quickly, respond to changes in demand more rapidly, and centrally manage their resources more efficiently. The main types of telecom cloud include public cloud, private cloud, and hybrid cloud. The hybrid cloud refers to a computing, storage, and services system that combines on-premises infrastructure, private cloud services, and public cloud services. The computing services offers for these cloud services are Infrastructure as A Service (IaaS), Platform as A Service (PaaS), and Software as A Service (SaaS). SMEs, and large enterprises adopt the telecom cloud for various applications including data storage, achieving, computing, enterprise application, and others. The end-user sectors of the telecom cloud services are BFSI, retail, manufacturing, transportation and distribution, healthcare, government, media and entertainment, and others. The global telecom cloud market is segmented - 1) By Type: Public Cloud, Private Cloud, Hybrid Cloud 2) By Computing Service: Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Software As A Service (SaaS) 3) By Organization Size: SMEs, Large Enterprise 4) By Application: Data Storage, Achieving, Computing, Enterprise Application, Other Applications 5) By End users: BFSI, Retail, Manufacturing, Transportation and Distribution, Healthcare, Government, Media and Entertainment, Other End Users The global telecom cloud market size will grow from $34.63 billion in 2022 to $41.91 billion in 2023 at a compound annual growth rate (CAGR) of 21.0%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The telecom cloud market size is expected to grow to $85.11 billion in 2027 at a CAGR of 19.4%. The increase in demand for work-from-home (WFH) mechanisms is a significant driving factor for the telecom cloud market. The COVID-19 pandemic has led to the adoption of work-from-home mechanism. Due to the lockdown, organizations had to close their offices for a long time, leading people to work from home. The telecom cloud makes it possible to deploy workers outside the traditional office environment. According to the Organisation for Economic Co-operation and Development, in 2020, 47% in Australia, France, and the UK worked from home during lockdowns. In Japan, where there was no countrywide lockdown, the work from home rate climbed from 10% to 28% between December 2019 and May 2020. Thus, increase in the adoption of work from home is expected to lead to an increase in demand for telecom cloud solutions and services market growth. Major players in the telecom cloud market are AT&T Inc., BT Group PLC, Verizon Communications Inc., Vodafone Group PLC, China Telecommunications Corporation, Dell Technologies Inc., International Business Machines Corporation, Oracle Corporation, Google, Telefonica, Deutsche Telekom, Telstra Corporation Limited, SK Telecom Co Ltd., Saudi Telecom Company, Rogers Communications Inc., and T-Mobile International AG. Technology innovations and advancements is a key trend gaining popularity in the telecom cloud market. Many companies operating in the telecom cloud are developing technologically advanced solutions with improved features. Artificial Intelligence-powered automation is one such advancement in this market. Leading communication service providers (CSP) are utilizing or intend to employ artificial intelligence (AI) to automate self-diagnostics and problem identification. For instance, in 2021, IBM, launched Cloud Pak for Network Automation, a telco cloud platform driven by AI that allows network operations automation, allowing CSPs to modernize their networks, transition to zero-touch operations, save OPEX, and provide services quicker. In May 2021, Google Cloud, a US-based computer application platform that allows to create, deploy, and scale apps, websites, and services on Google's infrastructure acquired MobiledgeX for an undisclosed amount. Through this acquisition, Google will assist telecom operators in building their own edge clouds and developers in adding value to telecommunication services. MobiledgeX is a US-based edge computing company. North America was the largest region in the telecom market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in telecom cloud market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the telecom cloud market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The telecom cloud market includes revenues earned by entities providing engineering infrastructure sustainability talent cloud, infrastructure management services, intelligent engineering automation, intelligent process automation, knowledge process outsourcing. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The telecom cloud market research report is one of a series of new reports from The Business Research Company that provides telecom cloud market statistics, including Telecom cloud industry global market size, regional shares, competitors with a telecom cloud market share, detailed telecom cloud market segments, market trends and opportunities, and any further data you may need to thrive in the telecom cloud industry. This telecom cloud market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

Telecom analytics refers to an intelligence technique that allows communication service providers (CSPs) to study their massive amounts of data and derive useful information. The telecom analytics are used to assist in monitoring and managing any drops in the in-service performance of telecommunications organizations. The main telecom analytics components include solutions and services. Telecom analytics solutions are used for generating insights and monitoring customers, networks, locations, prices, and other parameters. The different telecom analytics deployment modes include on-premise and cloud for large enterprises and SMEs, respectively. The applications of telecom analytics include customer management, sales and marketing management, network management, risk and compliance management, and workforce management. The global telecom analytics market is segmented - 1) By Component: Solution, Services 2) By Deployment: On-Premise, Cloud 3) By Organization Size: Large Enterprises, SMEs 4) By Application: Customer Management, Sales and Marketing Management, Network Management, Risk and Compliance Management, and Workforce Management The global telecom analytics market size will grow from $5.13 billion in 2022 to $6.39 billion in 2023 at a compound annual growth rate (CAGR) of 24.5%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the telecom analytics is expected to grow to $14.83 billion in 2027 at a CAGR of 23.4%. Rising attacks and suspicious activities are expected to propel the growth of the telecom analytics market going forward. Telecommunications fraud concerns operators with financial and reputational losses. Telecom analytics helps prevent cyberattacks and fraudulent activities through continuous monitoring and vigilance. The increasing number of cyberattacks on telecom companies is expected to drive demand for several telecom analytics services. According to a 2022 report by Lumen, a US-based telecommunications company, the number of distributed denials of service (DDoS) attacks for telecommunications companies increased by 32% year on year. Also, the top 500 DDoS attacks in the telecom industry accounted for 76%. Therefore, the growing attacks and suspicious activities will drive the telecom analytics market growth. Major players in the telecom analytics market are Oracle Corporation, International Business Machines Corporation, Nokia Networks, Cisco Systems Inc., Huawei Technologies Co., Ltd., Teradata Corporation, Microsoft Corporation, Sisense Inc., Dell Technologies Inc., Vizualytics, Ericsson, TIBCO Software Inc., Micro Focus International plc, Amdocs Inc., and Cinarra. Partnerships and collaborations are a key trend gaining popularity in the telecom analytics market. Major companies operating in the telecom analytics market are focused on partnering or collaborating with other companies to develop new technology solutions that are flexible across other elements driving the expansion of technologies such as artificial intelligence. For instance, in August 2022, Jio Platforms, an Indian telecommunications company, partnered with Subex, an Indian-based software company providing telecom analytics solutions. Through this collaboration, Jio Platforms will be able to provide its cloud-native 5G core to telecom companies globally, along with Subex HyperSense AI for enabling closed-loop network automation, product performance, and customer experience analytics. Subex’s HyperSense AI is a unified data analytics and AI platform that is designed to scale and accelerate enterprise-wide AI adoption. In May 2021, CSG, a US-based company that provides software services to the telecommunications industry, acquired Tango Telecom for an undisclosed amount. With this acquisition, CSG will accelerate its growth by grabbing market share and leveraging new revenue-generating streams. The deal enhances the company's ability to offer comprehensive digital monetization solutions to communication service providers (CSPs). Tango Telecom is an Ireland-based telecommunications and telecom analytics company. North America was the largest region in the telecom analytics market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the telecom analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the telecom analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The telecom analytics market consists of revenues earned by entities by providing telecom analytics that are used to improve customer experience and increase efficiency. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the chain or as part of other products. The telecom analytics market research report is one of a series of new reports from The Business Research Company that provides telecom analytics market statistics, including telecom analytics industry global market size, regional shares, competitors with a telecom analytics market share, detailed telecom analytics market segments, market trends and opportunities, and any further data you may need to thrive in the telecom analytics industry. This telecom analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.